This book provides the reader with a basic understanding of the major functions available from Unicenter TNG and the effort involved in implementing, customizing, and using it. It provides a survey of the major functions in the product set -The only book on the market on Unicenter TNG -Shows the pow...
Rick Sturm, Audrey Rasmussen, Robert H. Taylor
Paperback
400
Que Pub
0789720825
9780789720825
8
SLM Solutions: A Buyer's guide, now in its second edition, is a powerful resource for anyone wanting expert advice on SLM tool selection. This book also provides valuable decision support information for enterprise and service provider IT departments tasked with selecting and implementing the right ...
Rick Sturm, Lisa Erickson-Harris
Paperback
393
Enterprise Management Associates
0972083626
9780972083621
4
Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on...
Rick Sturm, Wayne Morris
Paperback
272
Sams Publishing
0672317435
9780672317439
1
Sturm
Paperback
Sams, Paperback(2000)
7
Winston Bumpus Rick Sturm
Hardcover
Wiley
5
Choosing the right Service Level Management (SLM) solution doesn't have to be time consuming or complicated. SLM Solutions: A Buyer's Guide, now in its third edition, is a powerful resource for anyone wanting expert advice on SLM tool selection. This book also provides valuable decision support info...
Rick Sturm, Lisa Erickson-Harris, MaryAnne Winniford
Paperback
344
Enterprise Management Associates
0972083634
9780972083638
3
An insider's guide to more effective application monitoring and control Foundations of Application Management Monitoring applications on all of your corporation's systems is a daunting, never-ending challenge that has probably caused you to lose more than your share of sleep. It's tough to keep trac...
Rick Sturm, Winston Bumpus
Paperback
352
Wiley
0471169161
9780471169161
2
SLM Solutions: A Buyer's Guide, is a powerful resource for anyone wanting expert advice on SLM tool selection. This book also provides valuable decision support information for enterprise and service provider IT departments tasked with selecting and implementing the right SLM solution.
Rick Sturm, Lisa Erickson-Harris, David St. Onge
Paperback
346
Enterprise Management Assoc
097208360X
9780972083607
9