Inventors:
James Owen Pearson - Holliston MA, US
James E. Bampos - Middleton MA, US
Helen Rolfe Ham - Stow MA, US
Peter T. Swaim - Wellesley MA, US
Michael Dean Gale - Lunenburg MA, US
Balasubramanian Krishnan - Needham MA, US
Assignee:
EMC Corporation - Hopkinton MA
International Classification:
G06Q 30/00
G06Q 10/00
G06F 11/34
H04M 3/51
Abstract:
A computer-based method and computer program product for determining customer satisfaction and loyalty.