Melissa A Phanvongsa

Manteca, CA

Consumer Services

Marble Palace Inc
Project Coordinator
Infinity Glass & Glazing
Project and Account Coordinator
Barbosa Cabinets, Inc. Apr 2015 - Dec 2016
Customer Service Coordinator
Restoration Hardware Aug 2013 - Jan 2015
Trade Specialist
Restoration Hardware Feb 2013 - Aug 2013
Customer Service Advocate

Microsoft Excel
Sales
Customer Service
Training
Time Management
Quickbooks
Inventory Management
Microsoft Word
Microsoft Powerpoint
Communication
Data Entry
Customer Satisfaction
Social Media

Restoration Hardaware

2013 to 2000
Customer Service Advocate/Trade Specialist
California Pizza Kitchen
Pleasanton, CA
Aug 2011 to Jul 2012
Server/Bartender/Trainer
Misaki Sushi and Bar
Stockton, CA
Jun 2006 to Aug 2010
Server/Waiter

San Joaquin Delta College
Stockton, CA
2006 to 2010
AA in Vocational Nursing
Tokay High School
Lodi, CA
2001 to 2005
Diploma in General Education

55+ WPM Ten key touch Data entry, order processing, invoicing skills PC Skills in Excel, Word, Access, Alltel and Host, Windows XP, Mac OS Team player and an extremely fast learner with a small margin for error Dependable and self reliant; flexible and adaptable to change Excellent verbal and written communication skills Well organized and detail oriented; great problem solving techniques Great listening skills with a high stress tolerance; great customer de-escalation techniques Outstanding interpersonal skills and telephone demeanor to ensure excellent customer service with every interaction