Location:
34 Stonyridge Dr, Lincoln Park, NJ 07035
Industry:
Telecommunications
Work:
Tabeek Medical
Website Designer and Social Media Manager
Sprint Mar 2011 - Mar 2018
Customer Experience Manager, Prepaid Wireless
Sprint May 2010 - Mar 2011
Workforce Management Analyst
Virgin Mobile Usa Sep 2008 - May 2010
Advisor, Tier 3 Technical Support
Adp Jan 2008 - Sep 2008
Tier 3 Technical Support
Education:
William Paterson University of New Jersey 2003 - 2005
William Paterson University of New Jersey 1997 - 2002
Bachelors, Bachelor of Arts, Fine Arts
Morris Knolls High School 1996
Skills:
Customer Experience
Call Centers
Telecommunications
Management
Customer Service
User Experience
Customer Satisfaction
Call Center
Salesforce.com
Wireless
Cross Functional Team Leadership
Vendor Management
Troubleshooting
Voice of the Customer
Crm
Strategy
Process Improvement
Microsoft Office
Experience Design
Mobile Devices
Contact Centers
Totalview Iex
Customer Lifecycle Interactions
Online User Experience
User Interface Design
Customer Lifecycle Management
Customer Management
Leadership
Interests:
Children
Health
Certifications:
K-12 Art Education Certificate
State of New Jersey