Inventors:
- Redwood Shores CA, US
Kevin Dean Miller - Belgrade MT, US
Kevin Fenger - San Francisco CA, US
Hari Krishna Menon - Coppell TX, US
Timothy Gradl - South Jordan UT, US
Assignee:
Oracle International Corporation - Redwood Shores CA
International Classification:
H04L 12/24
Abstract:
A method of quantifying resolution times through external networks includes receiving, from an external network, a transmission indicating an incident. The transmission includes a first time at which an indication of the incident was posted to the external network. The method may also include generating an incident record associated with the incident, submitting the incident record to an incident management process to resolve the incident, and receiving an indication that the incident is resolved. The method may additionally include submitting a request to the external network to post the indication that the incident is resolved, and receiving, from the external network, a second time at which the indication that the incident is resolved was posted by the external network.