Resumes
Resumes

Experienced Technical Support Professional With 9+ Years Performing Enterprise-Level Hardware And Software Support
View pageLocation:
3341 Kittery Dr, Snellville, GA 30039
Industry:
Transportation/Trucking/Railroad
Work:
Perspectives Charter Schools Jan 2011 - Aug 2011
Technical Support Analyst Intern
Norfolk Southern Corporation Jan 2011 - Aug 2011
Senior Technical Support Analyst
Norfolk Southern Corporation Jan 2011 - Aug 2011
Experienced Technical Support Professional With 9+ Years Performing Enterprise-Level Hardware and Software Support
Headstart Coordinator/Program Specialist Jun 2009 - Sep 2010
After School Matters
Tcf Bank Mar 2006 - Oct 2007
Supervisor
Technical Support Analyst Intern
Norfolk Southern Corporation Jan 2011 - Aug 2011
Senior Technical Support Analyst
Norfolk Southern Corporation Jan 2011 - Aug 2011
Experienced Technical Support Professional With 9+ Years Performing Enterprise-Level Hardware and Software Support
Headstart Coordinator/Program Specialist Jun 2009 - Sep 2010
After School Matters
Tcf Bank Mar 2006 - Oct 2007
Supervisor
Education:
Keller School of Management 2008
Masters, Information Systems Management, Information Systems Lane College 2000 - 2005
Bachelors, Computer Science
Masters, Information Systems Management, Information Systems Lane College 2000 - 2005
Bachelors, Computer Science
Skills:
Logistics
Customer Service
Troubleshooting
Networking
Security Encryption
Email Archiving
Imaging and Configuration
Software Upgrades and Patching
Tablet Device Management
Signal Strength Testing
Desktop Application Support
Remote User Support
Field Support
Cellular Communications
Ticket Resolution
Mobile Devices
Microsoft Windows Xp/7
Apple Ios 7/ Ios8
Microsoft Office
Sharepoint
Microsoft Exchange
Symantec Enterprise Vault
Adobe Photoshop
Tablets
Apple Ipad/Iphone
Visual Basic
C++
Html
Powershell
Customer Service
Troubleshooting
Networking
Security Encryption
Email Archiving
Imaging and Configuration
Software Upgrades and Patching
Tablet Device Management
Signal Strength Testing
Desktop Application Support
Remote User Support
Field Support
Cellular Communications
Ticket Resolution
Mobile Devices
Microsoft Windows Xp/7
Apple Ios 7/ Ios8
Microsoft Office
Sharepoint
Microsoft Exchange
Symantec Enterprise Vault
Adobe Photoshop
Tablets
Apple Ipad/Iphone
Visual Basic
C++
Html
Powershell
Languages:
English