William San Phillips

Contemporary Motor Cars
Little Silver, NJ
2001 to 2015
Motor Vehicle Biller/Office Clerical
Mercedes Benz of Morristown
Morristown, NJ
1999 to 2001
Motor Vehicle Clerk

Katherine Gibbs School
1994
Certificate in Computerized Bookkeeping
Boonton High School
1993
High School Diploma in Marketing Education

Clerical * Customer service * Phone/switchboard * Office equipment * Mathematics * Microsoft Office Suite

Legal Cents

2011 to 2000
Consultant / IT & Marketing
Robertson's Ready Mix
Corona, CA
2004 to 2011
Driver / Assistant Batch Man
Cox Communications
San Diego, CA
1998 to 2004
Team Lead

Platt College
San Diego, CA
1997 to 1999
Associates of Science in Multimedia Computers & Graphic Design

Graduate School USA
Lakewood, CO
Jan 2014 to Oct 2014
Interim Director of Institutional and Market Research
Graduate School USA
Lakewood, CO
Jan 2012 to Dec 2013
Data Analytics Manager
Graduate School USA
Lakewood, CO
Nov 2008 to Dec 2011
Marketing Manager
Heinrich Marketing
Lakewood, CO
Jan 2005 to Mar 2008
Account Supervisor
Heinrich Marketing
Lakewood, CO
Jul 1999 to Dec 2004
Account Manager

Colorado State University
Fort Collins, CO
2012 to 2015
Master's in Applied Statistics
Colorado State University
Fort Collins, CO
2008 to 2011
Graduate Certificate in Applied Statistics
California Staste University
Fullerton, CA
1985 to 1990
Bachelor's in Business Administration / Marketing

Established procedure to systematically report on customer and employee satisfaction levels to senior management through the acquisition of data obtained from survey questionnaires using Likert and semantic differential scale questions.<br/><br/>Prepared weekly and monthly reports for Marketing VP by extracting data from multiple disparate data systems in order to summarize key metrics within the organization's primary product delivery units, sales department, proposals department, call center, and website.<br/><br/>Directed cross-functional teams on an ongoing basis by providing the vision, resources, guidance, and support needed to exceed operational objectives. Areas of oversight included procurement, creative and copy development, market research, database development, interactive media & website development, and media planning.<br/><br/>Completed market basket analysis using association rule learning techniques to uncover combinations of products purchased that exhibited the strongest relationships between one another. Information from this analysis was used to validate existing perceptions about purchase behaviors and to reveal areas where strong relationships were unknown.<br/><br/>Performed split testing to determine if significant differences were achieved in the use of competing direct mail and website designs.<br/><br/>Developed program to automate a substantial portion of the data processing required for the Electronic Product Fulfillment files received from the USPS due to undeliverable mail. The automation saved an estimated 500 man-hours per year.<br/><br/>Piloted a time series analysis project focusing on mobile device traffic to our corporate website determining visitation levels and trend. Results from this study were used as a foundation to develop a proposal to secure funding for the creation of a mobile-friendly site.<br/><br/>Conducted annual competitive pricing research and analysis followed by reporting with recommendations to senior management for ongoing pricing strategy.

Performance Development Group

2013 to 2000
SENIOR TECHNICAL WRITER/EDITOR
Union Bank
Brea, CA
2012 to 2013
SENIOR TECHNICAL WRITER
Associated Third Party Administrators
Alameda, CA
2011 to 2012
SENIOR TECHNICAL WRITER/BUSINESS ANALYST
AES Wind Generation, Inc
Palm Springs, CA
2011 to 2011
SENIOR TECHNICAL WRITER/INSTRUCTIONAL DESIGNER
Del-Jen, Inc
Gardena, CA
2010 to 2010
TECHNICAL WRITER/INSTRUCTIONAL DESIGNER
FFF Enterprises
Temecula, CA
2009 to 2009
PUBLISHING CONSULTANT
Southern California Edison
Rancho Cucamonga, CA
2006 to 2008
SR. PROCESS ANALYST/TECHNICAL WRITER
Booz Allen Hamilton, Inc
San Diego, CA
2000 to 2006
SENIOR CONSULTANT
NeoPoint Corporation
La Jolla, CA
1999 to 2000
SENIOR TECHNICAL WRITER/INSTRUCTIONAL DESIGNER
World Exchange Communications Corporation
San Diego, CA
1997 to 1999
TECHNICAL WRITER
Self-Employed
Huntington Beach, CA
1994 to 1997
WRITING/PUBLISHING CONSULTANT/INSTRUCTIONAL DESIGNER
Option One Mortgage Corporation
Santa Ana, CA
1993 to 1994
TECHNICAL WRITER
Imperial Bank
Inglewood, CA
1991 to 1993
TECHNICAL WRITER
Macro Educational Systems Corporation
Laguna Hills, CA
1991 to 1991
TECHNICAL WRITER/INSTRUCTIONAL DESIGNER - CONSULTANT
Resolution Trust Corporation/Mercury Federal Savings
Huntington Beach, CA
1990 to 1991
ADMINISTRATIVE ASSISTANT
Sterling Bank
Los Angeles, CA
1987 to 1989
COMMUNICATIONS OFFICER
Sterling Bank
Los Angeles, CA
1987 to 1987
DOCUMENTATION ANALYST - CONSULTANT
California Federal Bank
Los Angeles, CA
1984 to 1986
PROCEDURE WRITER
Sanwa Bank California
Los Angeles, CA
1981 to 1984
PUBLICATIONS ANALYST
First Interstate Bank of California
Los Angeles, CA
1980 to 1981
DOCUMENTATION SPECIALIST

University of Southern California
1979
Bachelor of Arts in English Literature

A-LOT FOOD STORES

2006 to 2000
STORE MGR
B&I Transporter
Spring Hill, FL
Jan 2000 to Oct 2006
OWNER OPERATOR -B&I Transporter
BRENNAN TRANSPORTATION

1996 to 2000
OPERATIONS MGR