Wendy K Olds

222 south Central Ave, Clayton, MO 63105

Accounting

Rj Distributing
Accounting Bookkeeper
Cliftonlarsonallen
Logistics Transportation Analyst
4B Components, Ltd. Jan 2014 - Jul 2015
Accounts Receivable Specialist
Alexander Lumber Jun 2013 - Oct 2013
General Office Assistant
Marquette Group Aug 2011 - Feb 2013
Qa and Helpdesk

Eureka High School 1988 - 1991
Illinois Central College 1991

Quality Assurance
Account Management
Access
Customer Service
Microsoft Office
Teamwork
Problem Solving
Testing
Process Improvement
Crm
Management
Project Management
Leadership
Team Leadership
Social Media
Strategic Planning
Social Networking
Analysis
New Business Development
Customer Satisfaction
Team Building
Change Management
Microsoft Excel
Microsoft Word
Outlook
Budgets
Regression Testing
Sales

4 B Components Ltd

Jan 2014 to 2000
Accounts Receivable Specialist
Marquette Group

Jan 2009 to Jul 2011
Operations Support Specialist
Marquette Group

Jan 2008 to Jan 2009
Customer Service Coordinator
Marquette Group

Jan 2005 to Jan 2008
Billing Coordinator A/P
Early Bird Feed and Fertilizer

Aug 2002 to Dec 2004
Accounts Receivable Coordinator

SKILLS PROFILE Requirements gathering and documenting specifications to forward to business partners Liaison to Corporate subject matter experts (SMEs) to validate, analyzes, identify gaps, and document business requirements Member of software implementation team responsible for all phases of testing, data analysis, reporting & resolution Responsible for communication between IT and End Users for software implementation Documented help desk tickets/resolutions and provided overall assistance to employees Coordinated with other business systems analysts, development teams, operations and Other cross-functional teams formulating and defining project scope and objectives Partnered with department Leaders to create, drive, and complete projects that increase Efficiency and effectiveness Serve as the primary liaison between support workgroups and the business partners. Act as advocate and single point of contact for support workgroups on the project Identify, analyze and document business needs and requirements and participate in Developing business solutions that meet those needs. Provide escalated and advanced support for both internal and external customers Active Directory/Group Policy management for database of customer contact information, users, user groups, and security groups Provide basic help desk support for multi customers in a shared services environment Provided end support for100+ users Perform as needed configuration changes to workstations remotely, including software issuances. Escalated issues to appropriate support areas Updated/maintained support documentation Create/remove internet website access as well as access to mailboxes, share drives/folders