Resumes
Resumes
Vicky Calvert
View pageLocation:
400 Centerview Dr, Brentwood, TN 37027
Industry:
Telecommunications
Work:
Sony Electronics Jul 2019 - Feb 2020
Operations Team
Verizon Wireless May 2017 - May 2018
Senior Manager Cs
Verizon Wireless Jul 2006 - May 2017
Associate Director Operations
Verizon Wireless Sep 2003 - Jul 2006
Cs Associate Director
Sprint 2000 - 2003
Business Unit Manager
Operations Team
Verizon Wireless May 2017 - May 2018
Senior Manager Cs
Verizon Wireless Jul 2006 - May 2017
Associate Director Operations
Verizon Wireless Sep 2003 - Jul 2006
Cs Associate Director
Sprint 2000 - 2003
Business Unit Manager
Education:
Bellevue University 2011 - 2013
Bachelor of Applied Science, Bachelors, Bachelor of Science, Operations Management Trevecca Nazarene University 1980 - 1985
Bachelors, Bachelor of Arts, Education
Bachelor of Applied Science, Bachelors, Bachelor of Science, Operations Management Trevecca Nazarene University 1980 - 1985
Bachelors, Bachelor of Arts, Education
Skills:
Call Center
Wireless
Telecommunications
Vendor Management
Process Improvement
Operations Management
Project Management
Team Leadership
Team Building
Strategic Planning
Leadership
Change Management
Contract Negotiation
Customer Experience
Customer Retention
4G
M2M
Customer Service
Recruiting
Start Ups
Team Management
Call Centers
Budgets
Cross Functional Team Leadership
Management
Program Management
Wireless Technologies
Customer Satisfaction
Mobile Devices
Training
Business Process Improvement
Contact Centers
Wireless
Telecommunications
Vendor Management
Process Improvement
Operations Management
Project Management
Team Leadership
Team Building
Strategic Planning
Leadership
Change Management
Contract Negotiation
Customer Experience
Customer Retention
4G
M2M
Customer Service
Recruiting
Start Ups
Team Management
Call Centers
Budgets
Cross Functional Team Leadership
Management
Program Management
Wireless Technologies
Customer Satisfaction
Mobile Devices
Training
Business Process Improvement
Contact Centers
Interests:
Children
Arts and Culture
Disaster and Humanitarian Relief
Education
Arts and Culture
Disaster and Humanitarian Relief
Education
Certifications:
Ccom - Call Center Operations Management