US Patent:
20020177926, Nov 28, 2002
Inventors:
Robert Lockwood - Winston Salem NC, US
David Kerven - Atlanta GA, US
Gregory Oman - Wildwood MO, US
Verne Purvines - Chesterfield MO, US
David Small - Advance NC, US
Laurie Smith - Kernersville NC, US
Mitchell White - Atlanta GA, US
Jason Wrather - Wentzville MO, US
International Classification:
G06F019/00
Abstract:
The present invention provides systems and methods for automation and enhancement of customer service in vehicle distress situations. A typical process according to the present invention involves the detection of a vehicle distress event. Once a distress event is detected, a response plan is generated based upon at least the detected event. The response plan is then acted upon in an automated fashion to provide an enhanced service experience for the customer.