Inventors:
Toyoaki Sagawa - Torrance CA, US
Assignee:
GSK Solutions LLC - Torrance CA
International Classification:
G08B 13/14
US Classification:
3405721, 3405724, 3405391, 34053916, 34082569, 340 521, 340 561
Abstract:
The invention relates to a method and system for tracking repairs or servicing of various products/devices at a service center using Radio Frequency Identification (RFID) tags that are attached to the product upon receipt at the service center and that remain on the product for use in subsequent repairs and servicing. Technicians may record symptoms, repairs made, quality control information, and/or other data (while the product is in their possession) into a service database. This information may then be transmitted to the attached RFID tag. Technician workstations may include transmitters. Information regarding status of repairs may be shared with the customer via user interface applications. Thus, the customer can know the repair status of their product.