Tina M Mendez

2415 Bowes Rd, Elgin, IL 60123

Telecommunications

Sprint Mar 2006 - Jul 2007
Customer Service Manager
Sprint Mar 2006 - Jul 2007
Vendor Manager Iii
Sprint Sep 1999 - Mar 2006
Customer Service Supervisor
Apac Customer Services Sep 1995 - Sep 1999
Customer Service Manager
T-Mobile Sep 1995 - Sep 1999
Performance Manager

Dallas Baptist University 2008
Bachelors, Business Ivy Tech Community College
Associates

Call Centers
Customer Satisfaction
Customer Retention
Telecommunications
Vendor Management
Customer Experience
Management
Training
Leadership
Process Improvement
Performance Management
Workforce Management
Call Center
Team Leadership
Cross Functional Team Leadership
Contact Centers
Wireless
Quality Assurance
Customer Service
Team Building
Forecasting
Business Process Improvement
Telephony
Outsourcing
Crm
Avaya
Strategic Planning
Salesforce.com
Sales Operations
Account Management
Call Center Development
Inbound Marketing
Operations Management

English
Spanish

Photography

Microsoft Excel

Dallas, TX

Insurance

Attorneys
Defense
Oklahoma
Medical Directors
Payments
Insurance
Retail
Helpful
Evaluations
Settlement
Consideration
Cris
Detail
Negotiation
Reasonable
Bilingual
Claim
Medicine
People Person
Agents
Workers Compensation
Customer Service
Fire Management
Learner
Texas
Reserve Analysis
Management
Phone Etiquette
Problem Solving
Injured
Reporting
Resume
Investigation
Designations
Cna
Analysis
Written
Resolve
Responsibility
Spanish