Resumes
Resumes
Senior Workforce Analyst
View pageLocation:
Louisville, KY
Industry:
Consumer Services
Work:
Charter Communications
Escalation Specialist II
Escalation Specialist II
Education:
University of Louisville 2001 - 2006
Beth Haven High School 1996 - 2000
Beth Haven High School 1996 - 2000
Skills:
Workforce Management
Call Centers
Technical Support
Customer Service
Process Scheduler
Management
Forecasting
Troubleshooting
Leadership
Microsoft Excel
Quality Assurance
Call Center
Scheduling
Verint Impact 360
Staffing Models
Desktop Support Management
Norton Ghost
Web Chat
Impact 360
Training
Icoms
Acsr
Cad/Cam
Avaya Cms 16
Witness Call Preformance
Process Flow Documentation
Trouble Shooting
Business Meetings
Chat Support
Online Support
Desktop Deployment
Call Centers
Technical Support
Customer Service
Process Scheduler
Management
Forecasting
Troubleshooting
Leadership
Microsoft Excel
Quality Assurance
Call Center
Scheduling
Verint Impact 360
Staffing Models
Desktop Support Management
Norton Ghost
Web Chat
Impact 360
Training
Icoms
Acsr
Cad/Cam
Avaya Cms 16
Witness Call Preformance
Process Flow Documentation
Trouble Shooting
Business Meetings
Chat Support
Online Support
Desktop Deployment
Executive Director
View pageIndustry:
Leisure, Travel, & Tourism
Work:
Aloha Vacations Group
Executive Director
Executive Director