Terrence A Erkerd

100 Darby Creek Ln, Morrisville, NC 27560

Information Technology And Services

Dhts
Device Support Analyst
Duke Clinical Research Institute
It Analyst
Hcl Technologies Oct 2013 - Jan 2016
Senior Desktop Support Analyst
Datrose Apr 2012 - Jun 2014
Technician Support Agent
Bds Marketing/Dell Oct 2011 - Apr 2012
Store Manager

Wake Technical Community College 2015
Wake Technical Community College 2012 - 2014
Associates

Troubleshooting
Technical Support
Networking
Windows
Microsoft Office
Customer Service
Active Directory
Windows Xp
Retail
Software Documentation
Computer Hardware
Outlook
Access
Windows 7
Software Installation
Leadership
Operating Systems
Team Leadership
System Administration
Hardware
Information Technology
Microsoft Excel
Microsoft Word
Powerpoint
English
Research
Printers
Printer Drivers
Administration
Management
Process Improvement
Customer Satisfaction
Lotus Notes
Call Centers
Help Desk Support
Network Administration
Citrix
Laptops
Salesforce.com Administration
Rumba
Workday
Service Now.com
Pii
Sap Erp
Sap Crm
Sap Bi
Iphone
Ipad Support
Android
White Hat

Civil Rights and Social Action
Environment
Education
Science and Technology
Disaster and Humanitarian Relief
Human Rights
Arts and Culture

Itil Foundation Certificate In It Service Management

The Beam Team

Jul 2010 to 2000
Field Lead 2
FLEXTRONICS
Cary, NC
Feb 2008 to Jun 2010
Customer Service Rep/Mentor/3rd key holder
Jewelry Department
Cary, NC
Mar 2005 to Apr 2008
Sales Associate
Jewelry Department
Cary, NC
Nov 2005 to Jan 2008
Assistant Manager
Jewelry Department
Raleigh, NC
Sep 2005 to Dec 2005
Cash Office Specialist
SEARS ROEBUCK & COMPANY
Cary, NC
Oct 2002 to Mar 2005
Sales Associate
Atlantic Avenue
Raleigh, NC
Aug 2002 to Oct 2002
I loaded boxes of all sizes onto the UPS trucks for delivery
BRIGHTON GARDENS BY MARRIOTT
Raleigh, NC
Feb 2000 to Aug 2002
Kitchen Assistant

Enloe High School
Raleigh, NC
Aug 1998 to Jun 2002
Diploma