Resumes
Resumes
Director Of Operations
View pageLocation:
621 Scottview Ct northeast, Comstock Park, MI 49321
Industry:
Insurance
Work:
Blue Cross Blue Shield of Michigan Apr 1, 2000 - Nov 1, 2004
Manager of Customer Service
Blue Cross Blue Shield of Michigan Apr 1, 2000 - Nov 1, 2004
Director of Operations
Blue Cross Blue Shield of Michigan Jun 1997 - Apr 2000
Team Lead
Manager of Customer Service
Blue Cross Blue Shield of Michigan Apr 1, 2000 - Nov 1, 2004
Director of Operations
Blue Cross Blue Shield of Michigan Jun 1997 - Apr 2000
Team Lead
Education:
Walsh College 2011 - 2015
Masters, Leadership, Management Grand Valley State University 1990 - 1997
Bachelors, Bachelor of Business Administration, General Business
Masters, Leadership, Management Grand Valley State University 1990 - 1997
Bachelors, Bachelor of Business Administration, General Business
Skills:
Process Improvement
Health Insurance
Insurance
Customer Service
Team Building
Strategic Planning
Call Centers
Healthcare
Vendor Management
Business Process Improvement
Employee Benefits
Customer Satisfaction
Coaching
Call Center
Performance Management
Change Management
Medicare
Managed Care
Hipaa
Cross Functional Team Leadership
Customer Experience
Health Insurance
Insurance
Customer Service
Team Building
Strategic Planning
Call Centers
Healthcare
Vendor Management
Business Process Improvement
Employee Benefits
Customer Satisfaction
Coaching
Call Center
Performance Management
Change Management
Medicare
Managed Care
Hipaa
Cross Functional Team Leadership
Customer Experience