Work:
Ameritas
Sales and Marketing Senior Coordinator
Ibm Mar 2013 - Jun 2017
Global Client Support Consultant L2
Verizon Jan 2012 - Mar 2013
Data Coordinator Ii Tier 2
Verizon Wireless Nov 2010 - Dec 2011
Data Coordinator I Tier 2
Verizon Wireless Jan 2010 - Oct 2010
Senior Customer Service Representative Tier 1
Education:
Techskills of Sacramento 2011 - 2012
Davis Applied Technology College 2006 - 2008
Dakota Wesleyan University 2003 - 2005
Southeast Technical Institute 2002 - 2003
Mitchell High School 1998 - 2002
Southeast Community College
Skills:
Human Resources
2Xbrassring
Applicant Tracking Systems
Global Customer Service
Onboarding
Customer Service
Technical Support
Troubleshooting
Microsoft Office
Microsoft Excel
Microsoft Word
Powerpoint
English
Windows
Outlook
Call Center
Wireless
Telecommunications
Comptia A+ Certification
Wireless Broadband
Cellular Communications
Wireless Networking
Lte
Mobile Technology
Smartphones
3G
Evdo
Cdma
Windows Mobile
Blackberry
Android
Customer Satisfaction
Process Improvement
Sales
Call Centers
Networking
Teamwork
Customer Experience
Training
Customer Retention
Interests:
Interior Decoration
Powerpoint
Word
Excel
Creative Problem Solving
Landscaping and Sports
Certifications:
Certificate In Customer Experience Essentials