Resumes
Resumes
Experienced Contact Center Technology Manager With Proven Ability To Lead Operations And Increase Customer Satisfaction
View pagePosition:
Business Analyst at Wells Fargo
Location:
Charlotte, North Carolina Area
Industry:
Information Technology and Services
Work:
Wells Fargo since Oct 2011
Business Analyst
Hewitt Associates Jun 2005 - Oct 2010
Contact Center Technology Manager (1000-seat Contact Center)
Hewitt Associates May 2002 - Jul 2005
IT Manager
Hewitt Associates Jan 1994 - May 2002
IT Voice Communication Manager
Baxter Healthcare Aug 1987 - Aug 1989
Database Coordinator
Business Analyst
Hewitt Associates Jun 2005 - Oct 2010
Contact Center Technology Manager (1000-seat Contact Center)
Hewitt Associates May 2002 - Jul 2005
IT Manager
Hewitt Associates Jan 1994 - May 2002
IT Voice Communication Manager
Baxter Healthcare Aug 1987 - Aug 1989
Database Coordinator
Education:
Spartanburg Technical College
Skills:
Cross-functional Team Leadership
Avaya
Call Center
Telecommunications
IVR
ACD
VoIP
Project Management
Management
CTI
Call Centers
Team Leadership
Business Analysis
Visio
Lotus Notes
ITIL
Contact Centers
Telephony
Vendor Management
Windows Server
Change Management
Disaster Recovery
Software Documentation
Troubleshooting
Data Center
Outsourcing
Business Process
Service Delivery
Integration
Technical Support
Project Planning
Leadership
Avaya
Call Center
Telecommunications
IVR
ACD
VoIP
Project Management
Management
CTI
Call Centers
Team Leadership
Business Analysis
Visio
Lotus Notes
ITIL
Contact Centers
Telephony
Vendor Management
Windows Server
Change Management
Disaster Recovery
Software Documentation
Troubleshooting
Data Center
Outsourcing
Business Process
Service Delivery
Integration
Technical Support
Project Planning
Leadership