Sylvia Hokey

7725 west Mcdowell Rd, Phoenix, AZ 85035

Law Practice

Caldwell and Ober Law Firm
Legal Assistant
Department of Economic Security/Disability Determination Services Feb 2010 - Mar 2011
Disability Evaluator 1
American Express Jun 2008 - Feb 2010
Customer Service
University of Phoenix 2007 - 2008
Enrollment Counselor
University of Phoenix Mar 2007 - Oct 2007
Qualifying Specialist

Grand Canyon University 2012 - 2015
University of Phoenix 2009 - 2011
Masters, Psychology University of Phoenix 2007 - 2009
Bachelors, Bachelor of Science, Management Northeast Mississippi Community College 2001 - 2003
Associates, Associate of Arts, Paralegal Falkner High School 1997 - 2000

The Law Offices of Caldwell and Ober

Case Manager/ Legal Assistant
Eitpser

Respite Care Provider
Department of Economic Security/ DD Services
Phoenix, AZ
Feb 2010 to Mar 2011
Disability Evaluator 1
American Express Corporation
Phoenix, AZ
Jun 2008 to Feb 2010
Customer Service Representative
University of Phoenix
Phoenix, AZ
Oct 2007 to Jun 2008
Enrollment Midwest Division/Enrollment Counselor
University of Phoenix
Phoenix, AZ
Mar 2007 to Oct 2007
National Qualifying Center/ Qualifying Specialist
Dianne Pulse and Associates
Ripley, MS
Jan 2003 to Feb 2007
Caseworker/ Paralegal

Grand Canyon University
Phoenix, AZ
2012 to 2015
Ph.D. in Psychology with an Emphasis in Cognition and Instruction
University of Phoenix
Phoenix, AZ
2009 to 2011
Masters in Psychology
University of Phoenix
Phoenix, AZ
2007 to 2009
Bachelors in Human Service Management
Northeast Mississippi Community College
Phoenix, AZ
2000 to 2003
Associates of Applied Science in Paralegal Technology

Qualification Summary Excellent and efficient customer service skills Familiar with the case management process, procedures and practices Excellent verbal and written communication skills Familiar with general office equipment and software: scanner, printer, fax, Microsoft Office, PowerPoint, and Access Ability to handle high volume of inbound and outbound calls, as well as effective crisis intervention in person and over the phone Able to process/ analyze data, interpret and understand government laws/ procedures based on job duties/ responsibilities