Suzann A Rhymes

9007 south 53Rd Dr, Laveen, AZ 85339

Information Technology And Services

Csaa Insurance Group, A Aaa Insurer
It Release Manager
Csaa Insurance Group, A Aaa Insurer Dec 2011 - Dec 2014
Service Transition Analyst and Deployment Manager
Csaa Insurance Group, A Aaa Insurer May 2010 - Jan 2012
Quality Assurance Engineer
Adeptsource 2009 - 2010
Information Technology Project Consultant
Dhl Apr 2005 - Oct 2008
Information Systems Manager, Ecommerce

Western International University 2009
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management Western International University 2004
Bachelors, Bachelor of Science

Program Management
Process Improvement
Requirements Analysis
Itil
It Strategy
Team Building
Quality Assurance
Business Continuity
Team Leadership
Pmo
Pmp
Project Portfolio Management
Business Process
Business Intelligence
Requirements Gathering
Cross Functional Team Leadership
Integration
Sharepoint
Software Project Management
Software Development
It Service Management
Enterprise Architecture
Collaborative Problem Solving
Project Management
Disaster Recovery
Resource Management
Ms Project
Management
Project Planning
Risk Management
Crm
System Administration
Outsourcing
Troubleshooting
Leadership
Vendor Management
Analysis
Agile Methodologies
Erp
Infopath
Infopath Forms
Nintex
Root Cause Analysis
Financial Reporting
Business Requirements
Functional Requirements
Servicenow
Data Collection
Non Functional Requirements
Sdlc

Prince2 Foundations Certification
Itil Foundations V3
Itil Intermediate Release, Control & Validation (Rcv)
Itil Intermediate Continual Service Improvement (Csi)
Itil Service Design
Pmp Candidate
Itil Foundations V4
Spoce Project Management Ltd.
Pink Elephant
Peoplecert

AAA NCNU Insurance Exchange

2011 to 2000
IT Analyst, Release & Deployment Management
AAA NCNU Insurance Exchange
Glendale, AZ
2010 to 2011
Quality Assurance Engineer
Adept Source Corporation for AAA NCNU Insurance Exchange
Glendale, AZ
2009 to 2010
IT Project Consultant
DHL Express
Scottsdale, AZ
2005 to 2008
IT Manager, Customer Automation
DHL Express
Scottsdale, AZ
2003 to 2005
IS Supervisor, Customer Automation
DHL Express
Scottsdale, AZ
2002 to 2003
Senior Project Coordinator

Western International University
Phoenix, AZ
2007 to 2009
MBA in Management
Western International University
Phoenix, AZ
1998 to 2001
BS in Information Technology