Resumes
Resumes
Senior Project Manager
View pageLocation:
265 Allen Dr, Monticello, AR 71655
Industry:
Utilities
Work:
Entergy
Senior Project Manager
Entergy
Senior Wholesale Executive
Entergy Jul 1996 - May 2002
Customer Service Manager
Entergy Gulf States Jan 1994 - Jul 1996
Senior Communications Specialist
Entergy May 1987 - Dec 1993
Media Relations Coordinator
Senior Project Manager
Entergy
Senior Wholesale Executive
Entergy Jul 1996 - May 2002
Customer Service Manager
Entergy Gulf States Jan 1994 - Jul 1996
Senior Communications Specialist
Entergy May 1987 - Dec 1993
Media Relations Coordinator
Education:
Lamar University 1981 - 1993
University of Louisiana at Monroe 1972 - 1975
Bachelors, Bachelor of Arts, Journalism
University of Louisiana at Monroe 1972 - 1975
Bachelors, Bachelor of Arts, Journalism
Skills:
Leadership
Project Management
Press Releases
Project Planning
Management
Training
Public Speaking
Energy
Process Improvement
Editing
Internal Communications
Public Relations
Newsletters
Customer Service
Strategic Planning
Change Management
Community Development
Media Relations
Corporate Communications
Strategic Communications
Speech Writing
Nonprofits
Business Process Improvement
Crisis Communications Training
Team Leadership
Analysis
Press Release Development
News Writing
Script Writing
Blogger
Microsoft Office
Team Building
Writing
Communication
Teamwork
Crisis Communications
Leadership Development
Publications
Journalism
Magazines
Copywriting
Facebook
Storytelling
Project Management
Press Releases
Project Planning
Management
Training
Public Speaking
Energy
Process Improvement
Editing
Internal Communications
Public Relations
Newsletters
Customer Service
Strategic Planning
Change Management
Community Development
Media Relations
Corporate Communications
Strategic Communications
Speech Writing
Nonprofits
Business Process Improvement
Crisis Communications Training
Team Leadership
Analysis
Press Release Development
News Writing
Script Writing
Blogger
Microsoft Office
Team Building
Writing
Communication
Teamwork
Crisis Communications
Leadership Development
Publications
Journalism
Magazines
Copywriting
Storytelling
Certifications:
Certified Community Developer
Community Development Council
Community Development Council
Susan Gilley
View page
Big Picture Thinker With Solid Communications, Customer Service And Project Management Skills And Experience
View pagePosition:
Sr. Wholesale Executive at Entergy Services Inc.
Location:
Beaumont/Port Arthur, Texas Area
Industry:
Utilities
Work:
Entergy Services Inc. - Beaumont, TX since Jan 2007
Sr. Wholesale Executive
Entergy Texas Inc. - Dayton, TX May 2002 - Jan 2007
Customer Service Manager
Entergy Arkansas Inc. - Monticello, AR Jul 1996 - May 2002
Customer Service Manager
Entergy Gulf States - Beaumont, TX Jan 1994 - Jul 1996
Senior Communications Specialist
Gulf States Utilities - Beaumont, TX May 1987 - Dec 1993
Media Relations Coordinator
Sr. Wholesale Executive
Entergy Texas Inc. - Dayton, TX May 2002 - Jan 2007
Customer Service Manager
Entergy Arkansas Inc. - Monticello, AR Jul 1996 - May 2002
Customer Service Manager
Entergy Gulf States - Beaumont, TX Jan 1994 - Jul 1996
Senior Communications Specialist
Gulf States Utilities - Beaumont, TX May 1987 - Dec 1993
Media Relations Coordinator
Education:
University of Wisconsin-Madison 2007 - 2012
NA, Electrical Transmission General Lamar University 1981 - 1993
Post graduate, Education University of Louisiana at Monroe 1972 - 1975
Bachelor of Arts Degree, Journalism
NA, Electrical Transmission General Lamar University 1981 - 1993
Post graduate, Education University of Louisiana at Monroe 1972 - 1975
Bachelor of Arts Degree, Journalism
Skills:
Customer Service
Strategic Planning
Process Improvement
Project Management
Project Planning
Strategic Communications
Change Management
Corporate Communications
Analysis
Public Speaking
Crisis Communications Training
Press Release Development
Script Writing
Speech Writing
Strategic Planning
Process Improvement
Project Management
Project Planning
Strategic Communications
Change Management
Corporate Communications
Analysis
Public Speaking
Crisis Communications Training
Press Release Development
Script Writing
Speech Writing
Honor & Awards:
-- Named National Merit Semi-Finalist in 1971 (Harrisonburg High School; Harrisonburg, LA)
-- Received News Star-World Award for Excellence in Journalism, 1974-75 (Monroe, LA)
-- PR Best Press Release Writing, 1992 Excellence in Media Awards, Press Club of Southeast Texas
-- Served as member of the Arkansas Transition to Competition Team, which was nominated for Entergy's 1998 Chairman's Award for communications work for the project, "Win the Confidence of Our Shareholders"
-- First Place, Public Relations Program, (as part of a team comprised of six Entergy employees), 2001 Excellence in Media Awards, for Texas Pilot Communications Plan, Press Club of Southeast Texas,
Awards:
1st Place, Jurisdictional Service Contest
Entergy Services Inc.
Won 1st place in Jurisdictional Service Contest for 2nd quarter 2004 for planning and implementing effective plan to communicate lengthy planned outage to customers on the Bolivar Peninsula in April 2004
Nominated Team for 1998 Chairman's Award
Chairman of the Board, Entergy Corporation
Was recognized as part of a team nominated for the award for the effort to "Win the Confidence of Our Shareholders," through the Arkansas Transition to Competition Team.
Excellence in Journalism, NLU
News-Star World, Monroe, LA
Gilley was named the recipient of the local daily newspaper's award to an NLU (now ULM) journalism student for excellence in journalism during the 1974-75 school year. Gilley was copy editor of the student award-winning newspaper, The Pow Wow, during the fall semester, and was editor of the newspaper during the spring semester.
PR Best Press Release Writing, 1992 Excellence in Media Awards
Press Club of Southeast Texas
Gilley's entry was deemed as the best press release writing in the public relations category. Entries were judged by members of the Houston Press Club.
1st Place, Public Relations Program, 2001
Press Club of Southeast Texas
Gilley was part of six-person team recognized for their work on the Texas Pilot Communications Plan. Gilley's work began when she was in Arkansas, where she served on a company-wide team supporting the transition to competition.
Entergy Services Inc.
Won 1st place in Jurisdictional Service Contest for 2nd quarter 2004 for planning and implementing effective plan to communicate lengthy planned outage to customers on the Bolivar Peninsula in April 2004
Nominated Team for 1998 Chairman's Award
Chairman of the Board, Entergy Corporation
Was recognized as part of a team nominated for the award for the effort to "Win the Confidence of Our Shareholders," through the Arkansas Transition to Competition Team.
Excellence in Journalism, NLU
News-Star World, Monroe, LA
Gilley was named the recipient of the local daily newspaper's award to an NLU (now ULM) journalism student for excellence in journalism during the 1974-75 school year. Gilley was copy editor of the student award-winning newspaper, The Pow Wow, during the fall semester, and was editor of the newspaper during the spring semester.
PR Best Press Release Writing, 1992 Excellence in Media Awards
Press Club of Southeast Texas
Gilley's entry was deemed as the best press release writing in the public relations category. Entries were judged by members of the Houston Press Club.
1st Place, Public Relations Program, 2001
Press Club of Southeast Texas
Gilley was part of six-person team recognized for their work on the Texas Pilot Communications Plan. Gilley's work began when she was in Arkansas, where she served on a company-wide team supporting the transition to competition.
Certifications:
Certified Community Developer, Community Development Council