US Patent:
20210160366, May 27, 2021
Inventors:
- McLean VA, US
Premkumar Dhayalan - Richmond VA, US
Thomas Zahorik - Charlottesville VA, US
Saiteja Kamuni - Richmond VA, US
Sri Penmatsa - Richmond VA, US
Vamsi Rallabandi - Richmond VA, US
Danni Tang - Richmond VA, US
Suresh Pothireddy - Richmond VA, US
Assignee:
Capital One Services, LLC - McLean VA
International Classification:
H04M 3/22
H04M 3/51
G06Q 20/30
Abstract:
Systems and methods for managing models for call data are disclosed. For example, the system may include one or more memory units storing instructions and one or more processors configured to execute the instructions to perform operations. The operations may include receiving, from a user device, an input indicating a segment of a first recorded call and an attribute associated with the segment. The operations may include determining a parameter of a model, wherein the model is associated with the attribute. The operations may include changing the parameter based on the input. The operations may include generating an updated model based on the changed parameter, wherein the updated model may be configured to analyze recorded calls having one or more segments with the same attribute.
