Steve R Bahmandeji

8453 Ridgeway Ave, Skokie, IL 60076

Information Technology And Services

Capital One - mettawa, il since Jun 2013
Support Specialist, Master
Capital One Feb 2012 - Jun 2013
Incident Manager
Computer Science Corporation May 2005 - Jul 2011
Crisis Manager
Aon - Greater Chicago Area Sep 2004 - May 2005
Service Desk Team Lead
AON Corp Feb 2004 - Sep 2004
Network Administrator

Northeastern Illinois University 2004 - 2006
American Academy of Computer Science

Itil
It Operations
Technical Support
Incident Management
Process Improvement
Information Technology
Service Desk
Service Management
Team Leadership
It Management
Leadership
Bmc Remedy
Business Process Improvement
A+ Certified
Disaster Recovery
Sla
Crisis Management
It Service Management
Microsoft Certified Professional
Change Management
Business Analysis
Training
Vmware
It Strategy
Data Center
Itil Certified
Itil V3 Foundations Certified
Mcse
Product Ownee
Product Owner
Amazon Web Services
Kpi Reports
Kpi
Configuration Management
Problem Management
Incident Investigation
Major Incident Management
Problem Solving
Root Cause Analysis
Cmdb
Service Delivery Management
Customer Service
Webex
Microsoft Teams
Service Manager
Customer Service Management
Cloud Communications
Unified Communications

Scrum Master Product Owner
Mcse
Mcp
Comp Tia - A+ Certified