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Stanislav V Zgardovski

from Concord, CA
Age ~51
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Also known as:
Stan V Zgardovski, Stan I, Spanislav I
Phone and address:
1029 Laurel Tree Dr, Concord, CA 94521
(925) 691-5237
Connected to:
Connie Zgavec, 60Jolene Zgheib, 41Chrysanne Zghoul, 66Beata Zgiet, 56Besmir Zgjani, 39Stacey M Zgleszewski, 50Sharon L Zgoda, 80Theresa P Zgoda, 88Virginia J Zgoda, 48Evangelos M Zgonis, 82

Stanislav Zgardovski Phones & Addresses

  • 1029 Laurel Tree Dr, Concord, CA 94521 (925) 691-5237
  • Pleasant Hill, CA
  • Walnut Creek, CA
  • Novato, CA

Work

Company: Genesys Apr 2018 Position: Vp, development

Education

Degree: Master of Science, Masters School / High School: Saint Petersburg State Institute of Technology (Technical University) 1990 to 1996 Specialities: Computer Science

Skills

Software Development • Unix • Perl • Sql • Software Design • Requirements Analysis • Linux • C++ • Software Engineering • Python • Cloud Computing • Xml • Databases • C • Cti • Oop • Php • Stl • Amazon Web Services • Chef • Cassandra • Elastic Search

Industries

Computer Software

Resumes

Resumes

Stanislav Zgardovski Photo 1

Vp, Development

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Location:
2219 Cotton Blvd, New Braunfels, TX 78130
Industry:
Computer Software
Work:
Genesys
Vp, Development
Genesys Mar 2015 - Apr 2016
Director, Software Development
Genesys Mar 2015 - Apr 2016
Senior Director, Software Development
Genesys Aug 2012 - Mar 2015
Senior Manager, Software Development
Genesys Oct 2010 - Aug 2012
Manager, Software Development
Education:
Saint Petersburg State Institute of Technology (Technical University) 1990 - 1996
Master of Science, Masters, Computer Science
Skills:
Software Development
Unix
Perl
Sql
Software Design
Requirements Analysis
Linux
C++
Software Engineering
Python
Cloud Computing
Xml
Databases
C
Cti
Oop
Php
Stl
Amazon Web Services
Chef
Cassandra
Elastic Search

Publications

Us Patents

System And Methods For Predicting Future Agent Readiness For Handling An Interaction In A Call Center

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US Patent:
8238543, Aug 7, 2012
Filed:
Jun 1, 2009
Appl. No.:
12/475800
Inventors:
Georgiy N. Shashkov - Berkeley CA, US
Oleksiy M. Kolomoyskyy - Moraga CA, US
Stanislav V. Zgardovski - Concord CA, US
Nikolay Korolev - Concord CA, US
Assignee:
Genesys Telecommunications Laboratories, Inc. - Daly City CA
International Classification:
H04M 3/00
US Classification:
3792651
Abstract:
A system for making outbound calls includes a first node connected to a network for placing outbound telephone calls, a second node connected to the network and accessible to the first node for reporting agent status relative to busy, ready, and time to ready, a number of agent appliances connected to the network and accessible to the second node, and a number of agent activity applications installed one per on the agent appliances. In a preferred embodiment outbound calls are predicted based on the number of agents reported ready to accept a call plus the number of agents predicted to be ready to accept a call within a specified time window.

Collaboration System And Method

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US Patent:
8363819, Jan 29, 2013
Filed:
Jul 27, 2010
Appl. No.:
12/844192
Inventors:
Stanislav V. Zgardovski - Concord CA, US
Vadim Y. Zyarko - Walnut Creek CA, US
Oleksiy M. Kolomoyskyy - Moraga CA, US
Assignee:
Genesys Telecommunications Laboratories, Inc. - Daly City CA
International Classification:
H04M 3/50
US Classification:
37926607, 37926601, 37926602, 37926603, 37926608, 379268
Abstract:
A system for enabling collaboration between two or more customer contact campaigns running within a call center environment includes at least one outbound contact server (OCS) resident on a digital medium, the OCS including an automated dialer application resident on a digital medium thereon or accessible thereto for dialing contact numbers from contact records assembled for the running campaigns, a call monitoring and recording system executing from software on a digital medium, for monitoring call dialing progress and business results of completed calls, a central data repository for storing dialing progress and business results data collected by the running outbound campaigns, and a data sharing mechanism executing from software resident on a digital medium, accessible to each campaign running on the OCS for sharing collected data among the running campaigns. Shared data received by individual campaign instances is processed by the receiving campaign against one or more pre-configured business rules to determine whether to modify campaign contact records, campaign dialing patterns and or campaign dialing methods.

Method For Automated Handling Of Outbound Contacts Requiring Assured Connection To A Live Agent

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US Patent:
8588401, Nov 19, 2013
Filed:
Aug 23, 2011
Appl. No.:
13/215982
Inventors:
Stanislav V. Zgardovski - Concord CA, US
Oleksiy M. Kolomoyskyy - Moraga CA, US
Assignee:
Genesys Telecommunications Laboratories, Inc. - Daly City CA
International Classification:
H04M 3/00
H04M 5/00
US Classification:
37926608, 3792651, 37926501, 37926505, 37926511, 37926607
Abstract:
A system for assuring agent connection for outbound calls placed in an automated outbound calling campaign includes an outbound dialing server, a digital data repository coupled to the outbound dialing server, the data repository storing outbound dialing records for automated outbound dialing, and software executing on the outbound dialing server from a non-transitory physical medium, the software providing a first function for determining for a specific outbound dialing record if the connection to a live agent must be an assured connection, a second function for dialing and engaging an agent via an internal call for reservation of the agent, and a third function for bridging the call connections forged between the system and the agent and the system and the outbound party upon answer of the outbound call.

Method And Apparatus For Building Communication Between Agent Desktop Scripting Applications And An Outbound Call Software Suite Within A Telecommunications Center

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US Patent:
20030115257, Jun 19, 2003
Filed:
Nov 29, 2001
Appl. No.:
09/998767
Inventors:
Vadim Zyarko - Walnut Creek CA, US
Oleksiy Kolomoyskyy - Moraga CA, US
Stanislav Zgardovski - Walnut Creek CA, US
International Classification:
G06F015/16
US Classification:
709/203000
Abstract:
A dynamic data exchange (DDE) gateway for formatting and forwarding commands, requests, and data between separate software suites operating under disparate protocols within a communication center includes a DDE application for mapping data of disparate protocols to a common set of data topics, data items, and data commands, and a set of software controls for interface with the DDE application the controls used to create and maintain the common set of data topics, data items, and data commands. The gateway is characterized in that an agent of the communication center operating a computerized workstation invokes a DDE-enabled scripting application containing a set of data topics, data items, and data commands, the set mappable to the common set of DDE data topics, data items, and data commands such that interaction through the scripting application enables dynamic data exchange with a CTI telephony suite having a set of data topics, data items, and data commands that are also mappable to the common set of DDE data topics, data items, and data commands.

Method And System For Dynamic Tracking And Assignment Of Agent Resources Within A Contact Center

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US Patent:
20090168991, Jul 2, 2009
Filed:
Dec 27, 2007
Appl. No.:
11/965617
Inventors:
Stanislav Zgardovski - Concord CA, US
Oleksiy Kolomoyskyy - Moraga CA, US
Vladimir Pimtchenkov - Pleasant Hill CA, US
International Classification:
H04M 3/00
US Classification:
37926607
Abstract:
A system for telephone campaigns includes a contact server for placing outbound contacts, a contact router for routing answered outbound contacts to available agents, and a statistical server for monitoring and serving current agent statistics ahead of each outbound contact or set of contacts initiated on behalf of two or more campaigns. The system is characterized in that the contact server initiates outbound contacts for the campaigns based on availability of agents assigned to the campaigns, and wherein agents assigned to more than one campaign are dynamically designated to serve only the outbound campaign associated with each contact at the time of contact initiation if determined available for the that campaign at the time of contact initiation, and a campaign group identifier is attached as contact data to each contact initiated.

System And Methods For Selecting A Dialing Strategy For Placing An Outbound Call

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US Patent:
20110116618, May 19, 2011
Filed:
Nov 19, 2009
Appl. No.:
12/621790
Inventors:
Vadim Zyarko - Walnut Creek CA, US
Stanislav Zgardovski - Concord CA, US
Oleksiy Kolomoyskyy - Moraga CA, US
International Classification:
H04M 3/00
US Classification:
37926607
Abstract:
A dialing strategy determination engine (DSDE) for selecting a dialing strategy for placing an outbound call has determination software executing on a computerized server from a machine-readable medium, access to stored dialing strategies, contact data, and a rules set, and a port for receiving a request for dialing strategy from an outbound dialer. The determination software, upon receiving a request for a dialing strategy associated with a contact identification, consults the rule set and the contact data, selects a dialing strategy based on the rules and the data, and returns the selected strategy to the outbound dialer.

System For Automatic Assignment Of Agents In Inbound And Outbound Campaigns

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US Patent:
20120101867, Apr 26, 2012
Filed:
Oct 25, 2010
Appl. No.:
12/911360
Inventors:
Stanislav V. Zgardovski - Concord CA, US
Oleksiy M. Kolomoyskyy - Moraga CA, US
Vitaliy Teryoshin - Danville CA, US
International Classification:
G06Q 10/00
US Classification:
705 715, 705 714
Abstract:
A workforce-management application is provided, resident on a digital medium, for reallocating human resources between two or more interaction-processing subsystems in a contact center. The application includes a state-monitoring application executable from the digital medium for monitoring the current volumes of interaction requests pending in all of the currently active subsystems, a logic function executable from the digital medium by the state-monitoring application, the logic function adapted to determine what specific human resources with the required skills are needed to satisfy the current interaction processing requirements, and a communication and notification function for communicating the determinations of the logic function between one or more subsystems and for notifying individual ones of the affected human resources about the activity changes before they are set to occur.

System And Methods For Predicting Future Agent Readiness For Handling An Interaction In A Call Center

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US Patent:
20120213356, Aug 23, 2012
Filed:
May 1, 2012
Appl. No.:
13/461302
Inventors:
Georgiy N. Shashkov - Berkeley CA, US
Oleksiy M. Kolomoyskyy - Moraga CA, US
Stanislav V. Zgardovski - Concord CA, US
Nikolay Korolev - Concord CA, US
International Classification:
H04M 3/00
US Classification:
3792651
Abstract:
A system for making outbound calls includes a first node connected to a network for placing outbound telephone calls, a second node connected to the network and accessible to the first node for reporting agent status relative to busy, ready, and time to ready, a number of agent appliances connected to the network and accessible to the second node, and a number of agent activity applications installed one per on the agent appliances. In a preferred embodiment outbound calls are predicted based on the number of agents reported ready to accept a call plus the number of agents predicted to be ready to accept a call within a specified time window.
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Stanislav V Zgardovski from Concord, CA, age ~51 Get Report