Sophia Muzac

Fort Lauderdale, FL

Higher Education

Broward College Jan 2014 - Dec 2018
Adjunct Professor
Nova Southeastern University Jan 2014 - Dec 2018
Technical Support Engineer
Phillips & Cohen Associates Jan 2006 - Sep 2011
Technical Service Team Leader
Office To Go Business Solutions Jun 2005 - Dec 2005
Helpdesk and Field Technician

Nova Southeastern University 2016 - 2021
Masters, Cybersecurity Broward College 2002 - 2005
Florida Atlantic University 1998 - 2001
Bachelors, Bachelor of Arts, Health Service Administration Broward College 1993 - 1997
Associates, Associate of Arts, Business Administration

Technical Support
Access
Customer Service
Troubleshooting
Blackberry
Outlook
Microsoft Office
Call Centers
Microsoft Excel
Public Speaking
Team Building
Management
Databases
Data Analysis
Disaster Recovery
Vendor Management
Powerpoint
Microsoft Word
Teaching
Microsoft Access
Call Center
Mobile Devices
Remote User Support
It Documentation
Xp/Vista/7
Symantec Endpoint Protection
Vnc
Windows Remote Desktop
Dell Workstations
Hp Desktop
Iphone Support
Active Directory Experience
Desktop Imaging
Microsoft Office 2003
Microsoft Office 2007
Office 2010
Ipad
Malwarebytes
Html
Css
Citrix
Microsoft Office 2013
Microsoft Outlook
Microsoft Powerpoint
Spiceworks
Avaya Site Administration
Ccleaner
Hyper V
Virtualbox
Active Directory

A+
Network+
Microsoft Certified Professional
Web Foundations Associate
Microsoft Technology Associate
Comptia Security+

Phillips and Cohen Associates
Plantation, FL
Jan 2006 to Sep 2011
Help Desk Technician Team Lead
Office to Go Business Solutions
Coral Springs, FL
May 2005 to Dec 2005
Helpdesk/Field Technician/Office Coordinator

Broward College
2005
Associate of Science in Networking Services Technology
Florida Atlantic University
2001
Bachelor of Arts in Health Services Administration
Broward College
1997
Associates of Arts in Business Administration

Citrix, Microsoft Office2003/2007, Windows server 2003 Active Directory, Windows XP, CSS/HTML, Symantec Ghost Console, Symantec Endpoint protection, VNC Manager, Remote Desktop and Avaya phone Administration

Phillips and Cohen Associates
Plantation, FL
Jan 2006 to Sep 2011
Help Desk Technician Team Lead
Office to Go Business Solutions
Coral Springs, FL
May 2005 to Dec 2005
Helpdesk/Field Technician/Office Coordinator

Broward College
2005
Associate of Science in Networking Services Technology
Florida Atlantic University
2001
Bachelor of Arts in Health Services Administration
Broward College
1997
Associates of Arts in Business Administration