Shea T Rose

14615 southwest Beard Rd, Beaverton, OR 97007

Computer & Network Security

Xo Communications Nov 2016 - Sep 2017
Senior Business Analyst
Xo Communications Nov 2016 - Sep 2017
Lead Systems Specialist - It Security
Xo Communications Aug 2013 - Nov 2016
Customer Account Executive
Xerox May 2011 - Aug 2013
Business Process Solutions Supervisor
Netropole Jun 2013 - Jul 2013
Intern

Heald College 2011 - 2013
Associates Portland Community College 2005 - 2008
Minot High School 2001 - 2005

Troubleshooting
Technical Support
Networking
Os X
Team Leadership
Hardware
Operating Systems
Customer Satisfaction
Computer Hardware
Software Installation
Windows
Computer Repair
Help Desk Support
Management
Team Building
Computer Maintenance
Ios
System Administration
Windows Server
Wireless Networking
Time Management
Network Administration
Mac Os X
Call Center
Linux
Software
Information Technology
Quality Management
Development and Delivery of Training
Root Cause Analysis
Policy Writing
Active Directory
Sip
Telecommunications Engineering
Sql
Cloud Applications
Cisco Networking
Genesys
Internet Information Services
Sharepoint Administration
Vulnerability Management
Ethical Hacking Training
Vulnerability Research
Vulnerability Assessment
Openvas
Nessus
Tenable Security Center
Vendor Management
Vmware
Servicenow Administration
Microsoft Office
Windows 7
Laptops
Html
Iphone
Tcp/Ip

Xerox

May 2011 to 2000
Business Process Manager
Portland Managed Services
Portland, OR
May 2013 to Jul 2013
Intern
Netflix
Hillsboro, OR
Dec 2010 to May 2011
Customer Service Representative
Best Buy
Minot, ND
Feb 2010 to May 2011
Graphic Designer / Sales Associate
Xerox (Previously ACS, Inc.)
Tualatin, OR
Apr 2006 to Feb 2010
Quality Assurance Manager

Heald College
Portland, OR
2011 to 2013
AS in Network Administration

Extensive, in-depth troubleshooting of Mac OSX (10.4 10.8), (Windows XP/Vista/7), iOS (1.1.4 6) including troubleshooting, configuration, regular maintenance, backup operations, and limited recovery of data. HTML and Visual Basic languages Notebook, Desktop, Server, and tablet computer repair upgrade, troubleshooting, and maintenance (Apple & Windows XP/Vista/7) Extensive knowledge regarding all generations of iPad/iPhone/iPod Touch GSM/CDMA network familiarity Windows Server skills: Active Directory setup (from scratch) Joining computers to domain (XP/Vista/7/Mac OS X) Managing users, groups, computers, and NAS Setup/Modify Group Policies Troubleshooting, configuration, and familiarity with: Hardware RAID TCP/IP, DNS, and other basic routing functions LAN setup and maintenance Printers and external hardware (e.g. AirPrint for iOS) Cisco router and switch configuration, setup, and troubleshooting