Shannon B Snowman

244 Elm St, Mechanic Falls, ME 04256

Financial Services

Voya Financial
Senior Implementation Specialist
Voya Financial Sep 2016 - Dec 2019
Compliance Communications Analyst - Remote Employee
Voya Financial Feb 2013 - Oct 2016
Business Information Analyst - Remote Employee
Voya Financial Nov 2001 - Feb 2013
Customer Service Center Manager - Remote Employee
Td Mar 1999 - Aug 2001
Operations Officer and Anti-Money Laundering Officer

Baker College 2013 - 2017
Bachelors, Computer Information Systems, Web Development Baker College 2010 - 2013
Associates, Business Administration, Management, Business Administration and Management Central Maine Community College 1999 - 2000

Customer Satisfaction
Customer Service
Risk Management
Operations Management
Call Centers
Account Management
Team Leadership
Team Building
Insurance
Employee Relations
Project Management
Reporting and Analysis
Communication
Customer Experience
Coaching
Salesforce.com
Employee Training
Compliance
Internal Audit
External Audit
Process Improvement
Business Analysis
Financial Services
Management
Change Management
Business Process Improvement
401 Retirement Savings Plans
Strategy
Retirement Planning
Business Process
Strategic Planning
Customer Relationship Management
Microsoft Office
Microsoft Access
Microsoft Excel
Microsoft Word
Microsoft Powerpoint
Html
Cascading Style Sheets
Java
Javascript
Sql
Leadership
Public Speaking
Python
Data Analysis
Client Representation
Client Liaison
Customer Retention
People Skills
Continuous Improvement
Vendor Management
Financial Analysis
Research
Thought Leadership
Teamwork

Social Services
Children
Civil Rights and Social Action
Education
Environment
Poverty Alleviation
Disaster and Humanitarian Relief
Human Rights
Animal Welfare

Six Sigma Green Belt Certification