Shanika L Collier

P/O Box 740309, Cincinnati, OH

Hospitality

Hilton Worldwide
Reservations Specialist
Consumers Energy Mar 1, 2014 - Jun 2016
Customer Service and Sales Representative Iii
Visalus Mar 1, 2013 - Mar 1, 2014
Web Support Team Leader
Verizon Wireless Aug 2007 - Jul 2012
Data Technical Support Supervisor

Southern New Hampshire University 2017 - 2020
Bachelors, Bachelor of Science Pima Community College Jan 2010
Pima Community College 2009 - 2010

Wireless
Telecommunications
Call Center
Troubleshooting
Technical Support
Blackberry
Wireless Networking
Cdma
Customer Support
Lte
Customer Satisfaction
Call Centers
Android
Comptia A+ Certification
Computer Hardware
Computer Maintenance
Computer Proficiency
Computer Repair
Remote Desktop
Customer Retention
Customer Service
Leadership
Avaya
Sales
Outlook
Process Improvement
Coaching
Customer Experience
Team Leadership
Training
Voip
Time Management
Employee Training
Microsoft Office
Team Building
Project Management
Management
Account Management
Utilities
Hospitality Industry

Social Services
Children
Economic Empowerment
Civil Rights and Social Action
Education
Environment
Poverty Alleviation
Disaster and Humanitarian Relief
Human Rights
Animal Welfare
Health

License Comp001020035237