Shakirah E Levy

6369 Wellesley Dr, Riverdale, GA 30296

Information Technology And Services

Volt Workforce Solutions
Technical Support Advisor
Comcast Nov 2014 - Jun 2016
Telesales Representative
Cgs (Computer Generated Solutions) Mar 2014 - Jul 2014
Technical Support Representative
Teletech Sep 2011 - May 2012
Technical Support Representative
West Corporation Sep 2009 - Jul 2010
Customer Account Executive

Omnitech Institute 2016 - 2017
Omnitech Institute 2015 - 2015
Atlanta Metropolitan State College (Official) 2000 - 2010
Associates, Computer Information Systems Cna Academy, Llc 2009 - 2009
Diploma, College Prep 1993 - 1997
Diploma, College Prepdiploma, College Prep 1993 - 1997
College Prep 1993 - 1997

Sales
Telecommunications
Marketing
Property Management
Customer Service
Troubleshooting
A+ Trained
Six Sigma
Mainframe
Vpn/Secure Id
Team Building
Leadership
Ivr
Yardi
Ibm As400
Citrix
Remedy
Pbx
Voip
Avaya
Html
Knowledge Base
Kronos
Automatic Call Distribution
Tcp/Ip Protocols
Apartments
Call Centers
Customer Relations

Computers
Community Service
Technology
Trouble Shooting
Health
Logistics
Children
Communication
Staffing
Education
Environment
Freight Brokerage
Science and Technology
Human Rights
Civil Rights and Social Action
Poverty Alleviation
Disaster and Humanitarian Relief
Social Services
Economic Empowerment
Outsourcing
Helping Others
Management Training
Recruiting
Arts and Culture
Property Management

English
Spanish

Comcast

Nov 2014 to 2000
TSR
AAA Apartment Staffing

Apr 2007 to 2000
Leasing Agent / Leasing Consultant
Computer generated solutions , inc
Atlanta, GA
Mar 2014 to Jul 2014
Technical Support Representative
Teletech Corporation
Englewood, CO
Sep 2011 to Apr 2012
Customer Service / Technical Support Tier I
West Corp
Omaha, NE
Sep 2009 to Jul 2010
Customer Account Executive (home-based)

Omni Tech
College Park, GA
2014 to 2015
Network Engineering
Atlanta Metropolitan College
Atlanta, GA
2010
Information Technology
CNA Academy, LLC
Riverdale, GA
2009 to 2009
Certification in Certified Nursing Assistant

Mainframe VPN/Secure ID IVR Yardi IBM AS400 Citrix Remedy PBX ACD VOIP Avaya HTML Knowledge base Kronos Microsoft Office Salesforce

AAA Apartment Staffing
Atlanta, GA
Apr 2007 to Jan 2013
Leasing Agent / Leasing Consultant
Teletech Corporation
Englewood, CO
Sep 2011 to Apr 2012
Customer Service / Technical Support Tier I
AAA Apartment Staffing
Omaha, NE
Sep 2009 to Jul 2010
Customer Account Executive (home-based)
Sheana Thompson
McDonough, GA
2006 to 2008
Nursing Assistant
Sam's Auto Repair
Riverdale, GA
Feb 2004 to Dec 2005
Office Manager/Receptionist

Atlanta Metropolitan College
Atlanta, GA
2010
Information Technology

Microsoft Office - Lotus Notes - Internet Explorer - Netscape - Adobe Connect Sabre - Galileo CRS - GDS IBM AS400 (eServer iSeries) - Yardi Remedy Mainframe - VPN/secure ID - TCP/IP Translink WUPOS - Citrix Atlas PeopleSoft - ACD Avaya - IVR PBX -VoIP Front Page - HTML Telecommunications Dispatch - Travel Agent - Reservations Leasing - Property Management Tax Credit - Administration -Clerical - Guest Services - Automotive - Transportation - Scheduling - Money Transfer - Data Entry Encoding - Cash Handling - Cash Register Server Hostess Bartender - Inventory - Customer Service - Medical Records Call Center Telemarketing Fundraising Sales - CPR Certified - CNA (CN0028890309)