Resumes
Resumes
Senior Vice President
View pageLocation:
San Antonio, TX
Industry:
Outsourcing/Offshoring
Work:
Onelink
Senior Vice President
Bpo Consulting Mar 2015 - Jan 2016
Independent Consultant
Telus International Central America Jan 2009 - 2015
Vice President of Account Management and Business Solutions
Telus 2008 - 2014
Vice President of Account Management
24/7 Customer Dec 2003 - Jan 2010
Vice President Central America
Senior Vice President
Bpo Consulting Mar 2015 - Jan 2016
Independent Consultant
Telus International Central America Jan 2009 - 2015
Vice President of Account Management and Business Solutions
Telus 2008 - 2014
Vice President of Account Management
24/7 Customer Dec 2003 - Jan 2010
Vice President Central America
Education:
University of Nebraska - Lincoln 1985 - 1987
Skills:
Call Centers
Management
Outsourcing
Bpo
Vendor Management
Process Improvement
Account Management
Crm
Customer Experience
Leadership
Performance Management
Team Leadership
Operations Management
Customer Satisfaction
Training
Call Center
Start Ups
Coaching
Team Management
Business Development
Strategy
Contact Centers
Team Building
Workforce Management
Service Delivery
Business Process Improvement
Cross Functional Team Leadership
Customer Relationship Management
Business Process Outsourcing
Recruiting
Sales
Business Intelligence
Customer Retention
Business Analysis
Telecommunications
Salesforce.com
Lead Generation
Forecasting
Quality Assurance
Management
Outsourcing
Bpo
Vendor Management
Process Improvement
Account Management
Crm
Customer Experience
Leadership
Performance Management
Team Leadership
Operations Management
Customer Satisfaction
Training
Call Center
Start Ups
Coaching
Team Management
Business Development
Strategy
Contact Centers
Team Building
Workforce Management
Service Delivery
Business Process Improvement
Cross Functional Team Leadership
Customer Relationship Management
Business Process Outsourcing
Recruiting
Sales
Business Intelligence
Customer Retention
Business Analysis
Telecommunications
Salesforce.com
Lead Generation
Forecasting
Quality Assurance