US Patent:
20120179836, Jul 12, 2012
Inventors:
Vasudeva Murthy - Rockville MD, US
Sandeep Srivastava - Sterling VA, US
Srinivasa R. Guttikonda - Herndon VA, US
Tushar Pujara - Carrollton TX, US
Senguttuvan Haridoss - Reddiarpalayam S.O., IN
Qin Shi - Morganville NJ, US
Lloyd Williams - Chennai, IN
Yi Huang - Forest Hills NY, US
Jayanthi Muthukrishnan - Chennai, IN
Assignee:
VERIZON PATENT AND LICENSING INC. - Basking Ridge NJ
International Classification:
G06F 15/16
Abstract:
A system and method for processing and managing electronic requests is disclosed. The system may comprise an input module configured to receive a plurality of electronic requests associated with at least one of a product, service, order, and status. The system may comprise a classification module configured to assign each electronic request with at least one category. The system may comprise a transformation module configured to convert the plurality of electronic requests into a format compatible with one or more downstream systems. The system may comprise a distribution module configured to distribute the plurality of electronic requests based on routing rules to one or more downstream systems, wherein the one or more downstream systems responds to the at least one request. The system may comprise a management module configured to manage the plurality of electronic requests, wherein managing the plurality of electronic requests comprises receiving status notifications associated with the at least request from the one or more downstream systems. The system may also comprise a monitoring module configured to present, via a graphical user interface, information associated with at least one of the plurality of electronic requests to a user.
