Inventors:
Evan Marwell - New York NY
Robert Pines - New York NY
Assignee:
Grape Technology Group, Inc. - Bethleham PA
International Classification:
H04M 342
US Classification:
37926513, 37921801, 379223, 37926509, 37926602, 379900, 4554143, 707 1, 707 10, 707200
Abstract:
A system and method for a personalized directory assistance system are provided. The system allows a user to speak with a customer service representative (CSR) by dialing an easy to remember telephone number on their phone. Specialized telephony equipment routes the call. to the customer service representative and the users personal contact list made available to the (CSR). The CSR searches the users personal contact list in accordance with the users request. The CSRs terminal generates a call completion string and sends it to the telephony equipment using an out-of-band signaling network for release link transfer switching. The users personal contact list can be populated by the user via a web browser, by interacting with the CSR, by synchronizing a personal information manager or personal digital assistant database or by sending a facsimile or the service provider.