Resumes
Resumes
Robert Mammola
View pagePosition:
Independent Agent at Lionheart Assurance Solutions, LP
Location:
Greater Seattle Area
Industry:
Insurance
Work:
Lionheart Assurance Solutions, LP since Jun 2010
Independent Agent
Hewlett-Packard Feb 2003 - Dec 2009
Senior Field Service Engineer/Team Leader
Gretag Imaging Apr 2000 - Jan 2003
Senior Product Support Engineer
Transit Image, Inc Jul 1996 - Oct 1999
On-Site Field Engineer
Varian Semiconductor Dec 1994 - Jul 1996
Lead Technician
Independent Agent
Hewlett-Packard Feb 2003 - Dec 2009
Senior Field Service Engineer/Team Leader
Gretag Imaging Apr 2000 - Jan 2003
Senior Product Support Engineer
Transit Image, Inc Jul 1996 - Oct 1999
On-Site Field Engineer
Varian Semiconductor Dec 1994 - Jul 1996
Lead Technician
Education:
Saint Anselm College
BA, Liberal Arts
BA, Liberal Arts
Skills:
Account management
customer relations
problem resolution
multi-device rollouts
inter-departmental communications
product demonstrations
time management
project leadership
user training
device repair/installation/maintenance/upgrades
template/spreadsheet (MS Excel) creation
usage forecasting
hardware configuration
HW/SW integration
Network configuration (TCP/IP)
follow-up support
third-party coordination
delivery
logistics
board-level troubleshooting
customer relations
problem resolution
multi-device rollouts
inter-departmental communications
product demonstrations
time management
project leadership
user training
device repair/installation/maintenance/upgrades
template/spreadsheet (MS Excel) creation
usage forecasting
hardware configuration
HW/SW integration
Network configuration (TCP/IP)
follow-up support
third-party coordination
delivery
logistics
board-level troubleshooting
Interests:
Skiing, hiking, biking, dancing, dining out, volleyball, boating, health-related literature; cars; reading Consumer Reports; researching solutions; Radio-Control vehicles.
Honor & Awards:
TSG 2007 MVP; Achieved highest Performance Review rating four years in a row; multiple eAwards for dedication to positive customer experiences and leadership.
Robert Mammola
View page
Robert Mammola Redmond, WA
View pageWork:
Adecco Technical/Hewlett-Packard Company
Apr 2012 to 2000
Tier 3 Escalation/Parts Support Coordinator
Lionbridge Technologies/Hewlett-Packard Company
Vancouver, WA
Aug 2011 to Oct 2011
Worldwide Edgeline Service Parts Coordinator
Hewlett-Packard Company
Bellevue, WA
Feb 2003 to Dec 2009
Senior Product Support Specialist/Team Lead
Gretag Imaging, Inc
Holyoke, MA
2000 to 2003
Senior Product Support Engineer
Apr 2012 to 2000
Tier 3 Escalation/Parts Support Coordinator
Lionbridge Technologies/Hewlett-Packard Company
Vancouver, WA
Aug 2011 to Oct 2011
Worldwide Edgeline Service Parts Coordinator
Hewlett-Packard Company
Bellevue, WA
Feb 2003 to Dec 2009
Senior Product Support Specialist/Team Lead
Gretag Imaging, Inc
Holyoke, MA
2000 to 2003
Senior Product Support Engineer
Education:
Saint Anselm College
Manchester, NH
1985
Bachelor of Arts
Manchester, NH
1985
Bachelor of Arts
Skills:
Professional Skills Domestic and international delivery coordination Documentation modifications Account management Problem resolution Software upgrades Inventory management Hardware upgrades Product training Product escalations Team leadership Network configuration (TCP/IP) Hardware deployment Territory management