Inventors:
Stephen James Campbell - Manassas VA, US
Robert Owen Kramer - McLean VA, US
Jame Cofran - Annapolis MD, US
Randall S. Wellons - Washington DC, US
Assignee:
American Management Systems, Inc. - Fairfax VA
International Classification:
G06F 17/60
Abstract:
An automated receivables management system that provides a self-service collection environment using an electronic network, such as the Internet or a PCS, as a medium for communication and transaction execution. Comprehensive collections services are provided in a fully automated fashion, including account decisioning, treatment specification, communication channel specification, and communication to the customer and method for payment/response from the customer using the electronic channel. The electronic network operates as a fully-automated electronic receivables environment, providing a medium for notification, receiving funds and customer responses, while allowing the creation of a test and control environment for experimentation on a customer level. Using results from existing policies or strategies, the system matches account performance with account history in order to determine the optimal new strategy for interacting with the respective account(s). This process not only determines the optimal strategy, but can automatically apply the strategy to the account(s) that meets the appropriate criteria.