Ramone Donnell Roots

4800 Westown Pkwy, West Des Moines, IA 50266

Information Technology And Services

DirecTV Los Angeles Datacenter (Contract Position) since Mar 2010
IT Operations Analyst II
Chrysler Financial May 2007 - Sep 2009
Server Engineer/Technical Service Analyst (TSA) Liaison
Mercedes-Benz Financial/DaimlerChrysler Feb 2004 - May 2007
Technical Service Analyst (TSA)
DaimlerChrysler Financial Services Headquarters N.A. LLC Mar 2000 - Feb 2004
Lead Technician/Information System Specialist
TRW Space & Electronics Group May 1996 - Feb 2000
Information System Specialist

University of Phoenix 2007 - 2008
MIS, Information Systems University of Phoenix 2004 - 2006
BS, Information Technology Los Angeles City College 1994 - 1997
AS, Computer TechnologyGraduated Magna Cum Laude, Basic Electronics Certificate (1996), Computer Technology Certificate JTPA (1995), Upgrading and Repairing PC's Certificate (1994), Certificate of Recognition, County of Los Angeles (1996), Talent Roster of Outstanding Student Award (1997), Dean's Honor Award (1995 & 1996), President's Distinguished Scholar Award (1996) Los Angeles High School 1980 - 1983
Diploma, English

Active Directory
Servers
Troubleshooting
Data Center
Windows Server
Networking
It Management
Firewalls
Vendor Management
Disaster Recovery
Dns
Switches
Windows 7
Customer Service
Technical Support
Team Leadership
Tcp/Ip
It Operations
Network Design
Software Installation
Visio
Operating Systems
Windows Xp
Unix
Microsoft Office
Service Delivery
Hardware
Network Engineering
Cisco Technologies
Infrastructure
Vpn
Ccna
Customer Support
Netbackup
Os X
Altiris
Lotus Notes
Cisco Ios
Storage
Mac Os X
Cost Saving Projects
Teamwork
Proteus
Cisco Routers
Cisco Switches
Routing Protocols
Incident Management
Bluecoat
Liasoning

Economic Empowerment
Civil Rights and Social Action
Education
Environment
Poverty Alleviation
Science and Technology
Human Rights
Arts and Culture
Health

Cisco Certified Network Associate

TD AUTO FINANCE (CONTRACT POSITION)

Oct 2012 to Present
Network Administrator
TD Auto Finance
Farmington Hills, MI
Jul 2011 to Oct 2012
Senior Project Coordinator/Project Control Officer II (CONTRACT POSITION)
DirecTV Los Angeles Datacenter
Culver City, CA
Mar 2010 to Aug 2010
IT Operations Analyst II (CONTRACT POSITION)
Chrysler Financial Headquarters Northern America LLC
Farmington Hills, MI
May 2007 to Sep 2009
Server Infrastructure Engineer/ Technical Service Analyst Liaison
Mercedes-Benz Financial/DaimlerChrysler Financial Services Northern America LLC
Costa Mesa, CA
Feb 2004 to May 2007
Technical Service Analyst (TSA)
DaimlerChrysler Financial Service Headquarters Northern America LLC
Farmington Hills, MI
May 2000 to Feb 2004
Lead Technician /Information System Specialist
TRW Space & Electronics Group
Redondo Beach, CA
May 1996 to Feb 2000
Information System Specialist

UNIVERSITY OF PHOENIX
Costa Mesa, CA
2008
Master of Information Systems
UNIVERSITY OF PHOENIX
Costa Mesa, CA
2006
Bachelor of Science in Information Technology
LOS ANGELES CITY COLLEGE
Los Angeles, CA
1997
Associate of Science in Computer Technology

Cisco Certified Network Associate (Studying CCNA) | Network Lab Training (OSPF, EIGRP, RIPv2, Layer 2 & 3 Switching, Spanning Tree, VLAN, Trunking and Port Channeling) | Introduction to Networking CS 101 NT 4.0/Windows 2000/XP/Windows7 Architecture and Troubleshooting Training |MCSE Training Active Directory | SOX