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Raman D Wadehra

from Shawnee, KS
Age ~55
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Also known as:
Raman Dev Wadehra, Raman P Wadehra, Roman D Wadehra, Wadehra D Raman, Ramon D Wade, Ramon A
Phone and address:
23705 69Th St, Shawnee Mission, KS 66226
(913) 422-7497
Related to:
Joan Diane Ternus, 60V Steelman, 35Ravinder P Wadehra, 59Timothy S Steelman, 58Donna E Wadehra, 60Courtney L Steelman, 35V Steelman
Connected to:
Amit Wadehra, 43Varun Wadehra, 36Leo V Wadekamper, 83Ajinkya P Wadekar, 34Amit S Wadekar, 49Hitesh N Wadekar, 38Varun V Wadekar, 42Amanda Wadel, 42Barbara B Wadel, 79Jarol Wadel, 37

Raman Wadehra Phones & Addresses

  • 23705 69Th St, Shawnee, KS 66226 (913) 422-7497
  • 23705 69Th Ter, Shawnee, KS 66226 (913) 422-7497
  • 5808 Lakeridge, Shawnee, KS 66218 (913) 422-7497
  • Shawnee Mission, KS
  • Sunrise Beach, MO
  • 2309 Emmett Pkwy, Austin, TX 78728 (512) 990-2105
  • Shawnee Msn, KS
  • Overland Park, KS
  • Bonner Springs, KS

Work

Position: Administrative Support Occupations, Including Clerical Occupations

Resumes

Resumes

Raman Wadehra Photo 1

Director, Customer Experience Measurement And Insight

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Location:
2415 Bowes Rd, Elgin, IL 60123
Industry:
Telecommunications
Work:
Sprint since Mar 2008
Manager, Call Center Analytics & Performance Management
Sprint Mar 2004 - Mar 2008
Manager, Customer Care Process
Sprint Mar 2000 - Mar 2004
Analyst, Customer Care Process
Sprint Jun 1998 - Mar 2000
Supervisor, Accounts Receivable
GE Capital Aug 1994 - Jun 1998
Supervisor
Education:
The University of Texas at Austin - The Red McCombs School of Business 1988 - 1992
BBA, Finance with a concentration in Accounting
Skills:
Telecommunications
Program Management
Call Center
Project Management
Software Documentation
Performance Management
Vendor Management
Cross Functional Team Leadership
Training
Call Centers
Customer Service
Process Improvement
Team Management
Business Process Improvement
Wireless
Budgets
Coaching
Customer Satisfaction
Customer Experience
Business Analysis
Strategy
Customer Retention
Contact Centers
Invoicing
Wireless Technologies
Business Intelligence
Requirements Analysis
Raman Wadehra Photo 2

Raman Wadehra

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Raman Wadehra Photo 3

Raman Wadehra

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Publications

Us Patents

Global View Of Performance Management In A Diverse Call Center Environment

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US Patent:
8300797, Oct 30, 2012
Filed:
Oct 29, 2010
Appl. No.:
12/915708
Inventors:
Jared Benesh - Olathe KS, US
Thomas S. Sullivan - Kansas City MO, US
Raman Wadehra - Shawnee KS, US
Lance Williams - Leawood KS, US
Mitchell L. Windsor - Olathe KS, US
Assignee:
Sprint Communications Company L.P. - Overland Park KS
International Classification:
H04M 3/00
US Classification:
37926503, 37926506
Abstract:
A computer system is provided comprising processor, memory, and application, that, when executed, receives input about a behavior associated with a metric. The system receives input about a first coaching program applied to the behavior and calculates a first change in the metric and receives input about a second coaching program applied to the behavior based on the first change in the metric and based on a first change in the behavior. The system calculates a second change in the metric associated with a second change in the behavior. The system determines a first element of the first coaching program that impacted the first change in the behavior. The system determines a second element of the second coaching program that impacted the second change in the behavior and combines the first element and the second element in a third coaching program for use in applying to instances of the behavior.
Control profile
Raman D Wadehra from Shawnee, KS, age ~55 Get Report