Rachel L Zara

Wilmington, DE

Government Administration

New Castle County
Legislative Aide
Palm Beach County Mar 2017 - Mar 2019
Legislative Delegation Aide
American Technion Society Oct 1, 2016 - Mar 2017
Administrative Assistant
Itsm Academy May 2014 - Oct 2016
Public Education Administrator
Itsm Academy Feb 2012 - May 2014
Office Manager

Florida Atlantic University 1996 - 2016
Masters, Master of Public Administration, Public Administration Rowan University 2005 - 2009
Bachelors, Bachelor of Arts, Political Science and Government, Political Science, Government

Customer Service
Microsoft Office
Policy Analysis
Management
Public Policy
Community Outreach
Itil
Communication
State Government
Political Campaigns
Constituent Communications
Customer Satisfaction
General Office Administration
Typing
Government Administration
Social Work
Itil V3 Foundations Certified
Gotv
Communication Skills
Constituent Services
Constituent Relations
Constituent Correspondence
Drafting Correspondence
Quarkxpress
Canvassing
Assisting Executives
Government Procurement
Legislative Research
Legislative Process
Legislative Affairs
Legislative Issues
Governmental Affairs
Government Relations
Public Administration
Administrative Assistance

Civil Rights and Social Action
Social Services
Education
Arts and Culture

English

Itil V3 Foundation
Certified Process Design Engineer
Loyalist Certification Services

ITSM Academy, Inc.

Feb 2012 to 2000
Office Manager/Administrative Assistant
LEGISLATIVE DISTRICT OF NEW JERSEY
Blackwood, NJ
Aug 2009 to Feb 2012
Constituent Caseworker & Administrator of Satellite Office
CONTEMPORARY STAFFING SOLUTIONS
Mount Laurel, NJ
May 2009 to Jul 2009
Temporary Loan Processing Assistant
ROWAN UNIVERSITY, POLITICAL SCIENCE DEPARTMENT
Glassboro, NJ
Sep 2007 to Dec 2008
Clerical Assistant

Florida Atlantic University
Boca Raton, FL
2013 to 2016
Master of Public Administration
Rowan University
Glassboro, NJ
2005 to 2009
Bachelor of Arts in Political Science