Rachel Holly Skifton

676 66Th St, Oakland, CA 94609

Computer Software

Sensely
Senior Customer Success Manager
Lucid Design Group
Senior Customer Success Manager at Lucid
Yourmechanic
Director of Client Services
Internet Brands Sep 2013 - Mar 2015
Senior Client Operations Manager
Smartzip Jul 2011 - Mar 2013
Director, Client Operations

University of California, Berkeley 2006 - 2008
Bachelors, Economics Victor Valley College 2004 - 2006
Associates, Associate of Arts, Business Administration, Liberal Arts

Microsoft Office
Microsoft Outlook
Adobe Acrobat
Adobe Creative Suite
Salesforce.com
Business Relationship Management
Customer Relations
Customer Service
Customer Experience
Customer Retention
Collections Management
Revenue Management
Staff Supervision
Project Coordination
Windows
Training
Management
Sales
Business Development
New Business Development
Outlook
Powerpoint
Social Networking
Customer Satisfaction
Product Marketing
Analytics
Time Management
Process Improvement
Leadership
Crm
Operations Management
Data Analysis
Lead Generation
Team Leadership
Social Media
Microsoft Powerpoint

English

Retirement Plan Fundamentals Certificate – Rpf-1
Retirement Plan Fundamentals Certificate – Rpf-2

United States

Martindale, a NOLO Company

Sep 2013 to 2000
Client Operations Manager
SmartZip Analytics, Inc
Pleasanton, CA
Jul 2011 to Mar 2013
Senior Operations Manager
NextStep Defined Contribution, Inc
Walnut Creek, CA
Sep 2008 to Jul 2011
Senior Relationship Manager
Paper-Source
Berkeley, CA
Apr 2007 to Jul 2008
Floor Manager

University of California
Berkeley, CA
May 2008
Bachelors in Arts and Humanities