Resumes
Resumes
Director, Service Channel Performance, Implementation And Optimization
View pageLocation:
Miami, FL
Industry:
Telecommunications
Work:
Cable & Wireless Communications
Director, Service Channel Performance, Implementation and Optimization
Willis Towers Watson May 2016 - Feb 2017
Head of Project Management Office , North America
Favourite Things Mother & Child Trading Jan 2013 - Sep 2015
Head of Operations
Twofour54 Feb 2011 - Feb 2012
Vice President of Business Excellence
Twofour54 Feb 2009 - Jan 2011
Service Delivery Director
Director, Service Channel Performance, Implementation and Optimization
Willis Towers Watson May 2016 - Feb 2017
Head of Project Management Office , North America
Favourite Things Mother & Child Trading Jan 2013 - Sep 2015
Head of Operations
Twofour54 Feb 2011 - Feb 2012
Vice President of Business Excellence
Twofour54 Feb 2009 - Jan 2011
Service Delivery Director
Education:
The University of Manchester 1996 - 1999
Bachelors, Bachelor of Science University of Oxford 1992 - 1995
Masters, Master of Arts, Bachelors, Bachelor of Arts, Physics
Bachelors, Bachelor of Science University of Oxford 1992 - 1995
Masters, Master of Arts, Bachelors, Bachelor of Arts, Physics
Skills:
Stakeholder Management
Change Management
Team Management
Strategy
Management
Performance Management
Project Management
Business Strategy
Team Leadership
Business Process Improvement
Leadership
Business Analysis
Customer Relationship Management
Operations Management
Business Development
Call Centers
Business Transformation
Service Delivery
Relationship Management
Offshoring
Employee Engagement
Outsourcing
Bpo
Client Relationship Management
Call Center/Operations Management
Crm
Training
Change Management
Team Management
Strategy
Management
Performance Management
Project Management
Business Strategy
Team Leadership
Business Process Improvement
Leadership
Business Analysis
Customer Relationship Management
Operations Management
Business Development
Call Centers
Business Transformation
Service Delivery
Relationship Management
Offshoring
Employee Engagement
Outsourcing
Bpo
Client Relationship Management
Call Center/Operations Management
Crm
Training