Work:
Cbeyond
2009 to 2000
Tier II Technical Support
Cbeyond
Atlanta, GA
2008 to 2009
Port Out Provisioner
Sprint
Atlanta, GA
2007 to 2008
Access Service Assurance (ASA)
Lecstar-Fonix Telecom
Atlanta, GA
2005 to 2007
Network Operations Center Tech II
Lecstar-Fonix Telecom
Atlanta, GA
2003 to 2005
Residential Provisioner
Lecstar-Fonix Telecom
Atlanta, GA
2001 to 2003
Customer Service Specialist
GE Capital
Atlanta, GA
1999 to 2001
Customer Service Representative
Skills:
Experience configuring Cisco ASAs Familiar with Check Point Firewalls. Familiar with IPS/IDS devices. Troubleshot VOIP networks including PRI, ANALOG & SIP telephony. Thorough understanding of LAN/WAN technology and protocols including EIGRP, RIP, RIPv2, HTTP, FTP, & TCP Thorough understanding of switched technologies including spanning tree, VLANS and trunking. Thorough understanding of the Cisco OSI Model [Layer 1 - Layer 7] Experience troubleshooting medium-sized routed and switched networks. Familiar with other protocols such as Frame Relay, VLANs, Ethernet and 802.1x Excellent analytical oral & written skills. Experience working with onsite Field Technicians to help isolate network issues and when it was determined that the issue was on the customer's LAN, I thoroughly explained the issue to the customer and sold them services to allow our "Total Assist" team to trouble shoot issues within the customer's LAN. Assisted with monitoring and testing T1 circuits. Keen ability to handle stressful situations in a professional matter. Troubleshot data issues including DHCP, bad ACL's [Access Control Lists], subnetting and bad IP Routes. Also helped train new agents and get them up to speed to be successful in their new role.
