Peter Charles Pyle

6354 north Park Meadow Way, Boise, ID 83713

Information Technology And Services

Charter Communications
Director Business Planning, Residential Billing Customer Service
Time Warner Cable Aug 2013 - Mar 2017
Senior Manager Operations Reporting
Hyundai Capital America Sep 2011 - Nov 2012
Manager - Workforce Management
Constant Contact Dec 1, 2010 - Sep 1, 2011
Senior Manager - Workforce Management
Sallie Mae Aug 1, 2005 - Nov 1, 2010
Senior Director - Servicing Analytics

California State University, Fullerton 2002 - 2004
Fullerton College 1992
Associates Fullerton College 1990 - 1992
Associates, Associate of Arts, Mathematics, Liberal Arts, History

Call Centers
Performance Management
Leadership
Outsourcing
Workforce Management
Management
Customer Satisfaction
Process Improvement
Analytics
Vendor Management
Training
Forecasting
Call Center
Metrics
Program Management
Analysis
Business Process Improvement
Customer Experience
Project Management
Business Intelligence
Strategic Planning
Cross Functional Team Leadership
Team Building
Customer Service
Ivr
Contact Centers
Team Leadership
Crm
Change Management
Customer Retention
Team Management
Business Analysis
Sales
Telecommunications
Six Sigma
Coaching
Operations Management
Quality Assurance
Strategy
Hiring
Data Analysis
Key Performance Indicators
Avaya
Call Center Development
Performance Improvement
Leadership Development
Employee Training
Executive Management
Reporting and Analysis
Reports

Human Rights
Animal Welfare
Education

English