Resumes
Resumes

Senior Acquisitions And Client Services Manager
View pageLocation:
Powhatan, VA
Industry:
Banking
Work:
Capital One Jan 2018 - Jul 2019
Client Services Manager
Capital One Jan 2018 - Jul 2019
Senior Acquisitions and Client Services Manager
Capital One Aug 2016 - Jan 2018
Invoicing Manager
Capital One Jul 2015 - Aug 2016
Risk Manager
Capital One Feb 2013 - Aug 2015
Principal Process Manager
Client Services Manager
Capital One Jan 2018 - Jul 2019
Senior Acquisitions and Client Services Manager
Capital One Aug 2016 - Jan 2018
Invoicing Manager
Capital One Jul 2015 - Aug 2016
Risk Manager
Capital One Feb 2013 - Aug 2015
Principal Process Manager
Education:
Bluefield College 2008 - 2011
Bachelors, Bachelor of Arts, Leadership, Management University of Phoenix 2007 - 2009
Associates, Associate of Arts, Business
Bachelors, Bachelor of Arts, Leadership, Management University of Phoenix 2007 - 2009
Associates, Associate of Arts, Business
Skills:
Risk Management
Underwriting
Management
Customer Service
Process Improvement
Financial Risk
Sdlc
Operational Risk Management
Retail Banking
Customer Experience
Leadership
Training
Team Management
Team Building
Quality Assurance
Metrics
Loss Mitigation
Aml
Credit
Insurance
Claim
Software Documentation
Claims Management
Ofac
Cross Selling
Waterfall
Underwriting
Management
Customer Service
Process Improvement
Financial Risk
Sdlc
Operational Risk Management
Retail Banking
Customer Experience
Leadership
Training
Team Management
Team Building
Quality Assurance
Metrics
Loss Mitigation
Aml
Credit
Insurance
Claim
Software Documentation
Claims Management
Ofac
Cross Selling
Waterfall
Languages:
Spanish

Paola Thurlow
View page
Paola Thurlow Midlothian, VA
View pageWork:
Capital One
Feb 2013 to 2000
Customer Management Process Manager
Travelers
Jun 2006 to 2000
First Party Auto Damage Unit Manager
Capital One Bank
Glen Allen, VA
Mar 2011 to Feb 2013
Small Business Loan Operations Unit Manager
Travelers
Richmond, VA
Sep 2009 to Mar 2011
First Party Auto Damage Associate Director
Travelers
Richmond, VA
Feb 2004 to Jun 2006
Unit Manager, Claims Customer Services Telephony
Bank of America Mortgage
Sep 1995 to Feb 2004
Post-Closer Trainer
Feb 2013 to 2000
Customer Management Process Manager
Travelers
Jun 2006 to 2000
First Party Auto Damage Unit Manager
Capital One Bank
Glen Allen, VA
Mar 2011 to Feb 2013
Small Business Loan Operations Unit Manager
Travelers
Richmond, VA
Sep 2009 to Mar 2011
First Party Auto Damage Associate Director
Travelers
Richmond, VA
Feb 2004 to Jun 2006
Unit Manager, Claims Customer Services Telephony
Bank of America Mortgage
Sep 1995 to Feb 2004
Post-Closer Trainer
Education:
Bluefield College
Bluefield, VA
2011
Bachelors of Arts in Management and Leadership
University of Phoenix
2008
Associates of Arts in Business
Bluefield, VA
2011
Bachelors of Arts in Management and Leadership
University of Phoenix
2008
Associates of Arts in Business
Skills:
Bilingual (English- Spanish)

Principal Process Manager At Capital One
View pagePosition:
Principal Process Manager at Capital One
Location:
Richmond, Virginia Area
Industry:
Banking
Work:
Capital One since Feb 2013
Principal Process Manager
Capital One Mar 2011 - Feb 2013
Principal Loan Operations Unit Manager
Travelers Jun 2001 - Mar 2011
First Party Auto Damage Unit Manager
Bank of America Sep 1995 - Feb 2004
Quality Analyst
Bank of America Mortgage Sep 1995 - Feb 2004
Post-Closer Trainer
Principal Process Manager
Capital One Mar 2011 - Feb 2013
Principal Loan Operations Unit Manager
Travelers Jun 2001 - Mar 2011
First Party Auto Damage Unit Manager
Bank of America Sep 1995 - Feb 2004
Quality Analyst
Bank of America Mortgage Sep 1995 - Feb 2004
Post-Closer Trainer
Education:
Bluefield College 2008 - 2010
Bachelors of Arts, Management and Leadership University of Phoenix
Associates of Arts, Business
Bachelors of Arts, Management and Leadership University of Phoenix
Associates of Arts, Business
Languages:
Spanish