Nina A Wishbow

3945 Freedom Cir, Santa Clara, CA 95054

Computer Software

Symantec - Mountain View, CA since Apr 2012
Principal User Experience Writer
Symantec, via Pro Unlimited (contract) - Mountain View, CA Oct 2011 - Apr 2012
Senior User Experience Writer
Openwave Jul 2009 - Sep 2011
Senior Manager, User Experience and Technical Publications
Citrix Systems Jan 2008 - Jul 2009
Lead Technical Writer
Oracle Oct 2005 - Dec 2007
Principal Technical Writer

Carnegie Mellon University 1981 - 1988
Ph.D., Rhetoric (concentration in Cognitive Psychology) Purdue University 1979 - 1981
M.A., Communications State University of New York at Albany 1975 - 1979
B.A., Rhetoric and Communications; English (double major)

Paper Prototyping
Mockups
Ui Text
Lab Based Usability Testing
Remote Usability Testing
Surveys
Interviews
Wireframes
Information Architecture
Technical Writing
Online Help
Layout and Typography
User Interface
Usability Testing
Framemaker
Technical Documentation
User Experience
Software Documentation
Information Design
Technical Communication
User Interface Design
Visio
Html
Content Management
Mobile Applications
Interaction Design
User Research
Persona
Enterprise Software
Web Applications
Agile Methodologies

English

Openwave

Jan 2011 to 2000
Senior Manager, User Experience and Technical Publications
Citrix
Santa Clara, CA
Jan 2008 to Jul 2009
Lead Writer
Oracle
Redwood City, CA
Oct 2005 to Dec 2007
Principal Technical Writer
CollabNet
Brisbane, CA
Jul 2004 to Oct 2005
Manager, User Experience
Oblix
Santa Clara, CA
Jul 2002 to Jun 2004
Manager, Technical Publications
Network Appliance
Sunnyvale, CA
Oct 2000 to Jun 2002
Manager, Documentation
Entrust Technologies, Ottawa

Oct 1999 to Oct 2000
Manager, Usability
Nortel, Ottawa, Canada

Mar 1996 to Sep 1997
Team Leader/Manager
G.S.I. Business Management
Pittsburgh, PA
Dec 1992 to May 1994
Project Manager
LEGENT Corporation
Pittsburgh, PA
Jan 1990 to Dec 1992
Usability Manager
Scribe Systems
Pittsburgh, PA
Nov 1987 to Dec 1988
Documentation and Training Specialist
Carnegie Mellon University
Pittsburgh, PA
Apr 1985 to Oct 1987
Technical Writer
Apple Computer
Cupertino, CA
May 1984 to Oct 1984
Support Training Intern
Carnegie Mellon University
Pittsburgh, PA
Sep 1981 to May 1984
Various positions
IBM
Endicott, NY
May 1982 to Aug 1982
Human Factors Intern
Purdue University
West Lafayette, IN
Sep 1979 to May 1981
Communications Instructor

Carnegie Mellon University
1988
Ph.D. in Rhetoric and Document Design
Purdue University
1981
M.A. in Communications
State University of New York at Albany
Albany, NY
1979
B.A. in Rhetoric and Communications