Nicole M Vierno

Middletown, NY

Publishing

Mediacom Communications
Field Support Representative Iii
Anthem, Inc. Mar 2007 - Jul 2012
Customer Care Representative
Medavant Healthcare Solutions Sep 2002 - Mar 2007
Customer Service Representative

Suny New Paltz 2012 - 2014
Masters, Master of Arts, English Language and Literature, Literature, English Language Suny New Paltz 2010 - 2012
Bachelors, Bachelor of Arts, English Language and Literature, Literature, English Language State University of New York Empire State College 2004 - 2009
The Art Institutes 1997 - 1999

Microsoft Excel
Proofreading
Microsoft Word
Social Media
Time Management
Customer Service
Research
Microsoft Office
Academic Writing
English
Public Speaking
Copy Editing
Empathy
Communication
Writing
Adobe Creative Suite
Graphic Design
Adobe Photoshop
Literature
Copy Writing
Soft Skills
Healthcare
Powerpoint
Academic Tutoring
Tutoring
Technical Support
Training
Social Networking
Adobe Acrobat
Indesign
Editing
English Grammar
Blogging
Creative Writing
Creative Nonfiction Writing
Journalism

Indesign Cc Essential Training
Poynter Aces Certificate In Editing
Retaining Customers
Competitive Services
Fundamental Selling Skills
Selling Communication Services
Delivering Data
Delivering Voice
Lynda.com, License 2B23C1
The Poynter Institute
License 2B23C1

WELLPOINT

Mar 2007 to May 2012
CUSTOMER SERVICE REPRESENTATIVE
MEDAVANT

Jul 2002 to Mar 2007
CUSTOMER SERVICE REPRESENTATIVE

STATE UNIVERSITY OF NEW YORK AT NEW PALTZ
New Paltz, NY
May 2014
M.A. in ENGLISH
STATE UNIVERSITY OF NEW YORK AT NEW PALTZ
New Paltz, NY
May 2012
B.A. in ENGLISH

Microsoft Office, Adobe Creative Suite, research, editing, writing, public speaking, social media