Nancy A Sayo

717 Whitney St, San Leandro, CA 94577

Consumer Goods

Confidential
Chief Operations Officer
Dreamcloud
Vp, Customer Success
Smartthings Apr 1, 2016 - Jun 2017
Contact Center Director
Bluefrog Screen Printing & Embroidery Jul 2015 - Feb 2016
Director of Customer Experience
Nancy Sayo Consulting Jul 2015 - Feb 2016
Consultant

California State University, Stanislaus 2001 - 2003
Bachelors, Bachelor of Arts, Theatre Columbia College 1999 - 2001
Associates, Associate of Arts, Liberal Studies

Training
Management
Call Centers
Leadership
Customer Service
Recruiting
Customer Retention
Quality Assurance
Call Center Management
Social Media
Marketing
Sales
Call Center
Process Improvement
Performance Management
Human Resources
Time Management
Customer Service Management
Coaching
Interviews
Employee Training
Team Building
Organizational Development
Strategic Planning
Mac
Team Leadership
Training and Development
Ivr
Automated Call Distribution
Avaya Ip Telephony
Personnel Recruiting
International Shipping
Scheduling
Luxury Goods
Help Scout
Team Management
Hiring
Business Process Improvement
Recruitment/Retention
Project Planning
Project Management
Cross Functional Team Leadership
Crm
Start Ups
Vendor Management
Strategy
Microsoft Office
Leadership Development
Customer Experience
Public Speaking

English

San Francisco Bay Area

Professional Training & Coaching