Nafayia I Kenion

Manchester, CT

Insurance

Carecentrix Mar 2013 - Jul 2013
Intake Coordinator
Eversource Energy May 2011 - Dec 2011
Credit and Collections Specialist
Bank of America Mar 2004 - Mar 2008
Corrections Representative of Proof Operator

Claims Reports and Documentation
Microsoft Office
Microsoft Word
Powerpoint
Microsoft Excel
Medical Terminology
Claims Handling and Investigations
Claims Handling
Microsoft
Icd 10
Customer Service
10 Key
Data Entry
Icd 9

Hartford, CT

CareCentrix
Hartford, CT
Mar 2013 to Jul 2013
SMS Intake Coordinator/Call Center
The Hartford Insurance
Windsor, CT
Jan 2012 to Jul 2012
Annuities Customer Service Representative
Northeast Utilities
Windsor, CT
May 2011 to Dec 2011
Credit and Collections Rep
MetLife Insurance Co
Bloomfield, CT
Sep 2010 to Apr 2011
Annuities Customer Service Representative
Scan Optics Inc.
Manchester, CT
Mar 2010 to Jul 2010
Data Entry Clerk II
The Hartford Insurance Co
Hartford, CT
Aug 2008 to May 2009
Customer Relations/ Marketing Department/Call Center
Bank of America
Hartford, CT
Mar 2005 to Mar 2008
Data Entry Correction Rep

Capital Community College
Hartford, CT
2004 to 2012
College Courses in Business Marketing and Science
Goodwin College
East Hartford, CT
2009 to 2011
College Courses in Science
Adult Education
Hartford, CT
2002 to 2003
High School Diploma
Manchester High School
Manchester, CT
1999 to 2002
High School Diploma

Claims Handling and Investigations, Claims Reports and Documentation, Microsoft Word, Microsoft Excel, Power Point, Access, Lotus Notes, Advanced Data Entry, 10-key, Alpha Numeric, Filing, Scanning, Emailing, Typing, Multi-tasking with inbound and outbound calls, Wire Transfers. ICD-9 Coding, CPT-4 Procedure coding. Medical Terminology & HCPC/ICD9 coding. 200+ calls per shift. Experienced Customer Service Representative