Murray Wade Wheeler

Director of Customer Support at ShipStation

Austin, Texas

Computer Software

ShipStation - Austin, Texas Area since Oct 2012
Director of Customer Support
LegalZoom - Austin, Texas Area Nov 2010 - Oct 2012
Manager of Contact Center Reporting & Analytics
Apple Inc. - Austin, Texas Area May 2009 - Oct 2009
AppleCare Technical Support Manager (Volt contractor onsite at Apple)
Wheeler Kids Inc. - Austin, Texas Area Oct 2005 - Apr 2009
Stay at Home Dad
SmartSwing - Austin, Texas Area Jan 2004 - Sep 2005
Director of Customer Service and Technical Support

Lake Highlands High School - Dallas, TX
The University of Texas at Austin
Bachelor of Science, Aerospace Engineering The University of Texas at Austin
BA Government, focus on Foreign Affairs

World Class Customer Service
Customer Experience
Customer Support
Contact Center Management
Contact Center Operations
Contact Center Strategy
Contact Center Optimization
Call Center
Call Center Development
Call center start-up
Technical Support
Process Improvement
People Management
Excel
Databases
SQL
Start-ups
Start-up Support
SaaS
Customer Service Management
Customer Service Operations
Outsourcing Management
Call Quality
Contact Centers
ACD
Cloud Applications
Customer Success
Salesforce.com
CRM
CRM Integration
RightNow
Microsoft Excel
Mac OS X
Quality Assurance
Customer Service
Team Leadership
Customer Satisfaction
E-commerce
Cloud Computing
Cross-functional Team Leadership
Analytics
Leadership
Team Building
Strategic Planning
Product Development
Customer Retention
Technical Writing
Team Management
Workforce Management
Management

camping, running, cycling, gardening, video games, gadgets, web apps