Monti B Kelly

4420 The 25 Way northeast, Albuquerque, NM 87109

Outsourcing/Offshoring

Sitel
Global Head of Cx For Banking, Financial Serivces and Insurance | Account Management | Sales
Arise Virtual Solutions Inc. Jun 2014 - Aug 2015
Vice President
Teleperformance Apr 2012 - Dec 2014
Vice President, Business Development and Consultant
Pccw Teleservices Apr 2011 - Apr 2012
Vice President, Sales and Marketing
Convergys Sep 2009 - Apr 2011
Senior Director, Global Account Management

Harvard University 2019 - 2020
Miami University 1988 - 1992
Bachelors, Bachelor of Science, Management, Business

Rightshoring Strategy and Implementation
Solution Design
Communications/Negotiations
Team Building
Training and Motivational Techniques
Multi Channel Retail
Global E Commerce
Customer Service
Customer Experience Transformation
Customer Experience
Strategic Planning
Bpo
Global Business Development
Human Capital
Enterprise Software
Organizational Behavior
Sales Management
Sales Cycle Management
Call Centers
Outsourcing
Crm
Process Improvement
Sales Operations
Business Process Outsourcing
Business Process Improvement
Business Development
Inbound Marketing
Customer Relationship Management
Analytics
Leadership
Account Management
Solution Architecture
Telemarketing
Strategy
Contact Centers
Offshoring
Vendor Management

Swimming/Usa Swimming Official
Golf
Non Profit/Scholarship Work
Tennis

Spanish
French

Charlotte, North Carolina Area

Outsourcing/Offshoring

Charlotte, North Carolina Area

Retail