Miles D Fields

509 Legion Dr, West Chester, PA 19380

Media Production

Allied Barton Security Services May 2006 - Apr 2010
Operations Training Manager
CIGNA TelDrug Feb 2005 - Aug 2005
Trainer Senior Associate
Fairbanks Capitol Corp Nov 2001 - Oct 2004
Human Resource Trainer
GMAC Mortgage 2003 - 2003
Training Specialist LendScape
PRWT Comserv Inc Jan 1998 - Aug 2001
Training and Performance Consultant

University of Pennsylvania 2009 - 2013
I will be re enrolling to the University of Pennsylvania in 2011 after completing my studies and obtaining an Executive MBA from Saint Joseph's University. Saint Joseph's University - Erivan K. Haub School of Business 2010 - 2011
Currently studying, Executive Master's of Business Administration Drexel University 2004 - 2009
Bachelors of Science, Business

Financial Advisory
Customer Contact
Consulting
Hit the Ground Running
Customer Service Representatives
Needs Analysis
Delaware
Self Paced
Audio Conferencing
Insurance
Technical Training
Vendors
Training and Development
Sales
Location
Winteam
Fortune 500
System Implementations
Articulate
Mentoring
Performance Metrics
Finance
Customer Service Training
Return on Investment
Data Mapping
Telemarketing
Business Administration
Corporate Training
Las Vegas
Parking Management
Middle Management
Cross Functional Team Leadership
Sme
Facilitation
Legal
Business Requirements
Surveymonkey
Gramm Leach Bliley
Third Party
Organizational Structure
Assessment
Atherton
Databases
Access To Information
Shoot
Https
Training Videos
Management
Webinars
Proven Leader
Design
Coaching
Science
Short
Security
Calls
Child Support
Welfare To Work
Checking
Crm
Hiring
Curriculum Development
Row
Powerpoint
Compliance Training
Salesforce.com
Human Resources
Quotas
Philadelphia
Strong Business Acumen
Training Sessions
Channel Partners
Guidance
Customer Satisfaction
Troubleshooting
Manuals
Telecommunications
System
Education
Disciplinary
Staff Management
Performance Appraisal
Voice
Utilization
Sage Act
Reports
Strategy
Task Analysis
Fdcpa
Learning Management Systems
Strategies
Operations Management
Terminations
User Acceptance Testing
Microsoft Excel
New Business Development
New Hire Training
Deloitte
Training
Service Learning
Policy
Prescription
Customer Service
Abundance
Virtual
Central Desktop
Demonstration
Surveying
Transitions
Robust
Scripting
Conferences
Business Management
Centra
Scheduling
Quick Reference Guides
Project Management
Quality Control
Transitioning
Emerging Technologies
System Monitoring
Reporting
Capital
Call Centers
Amex
Power User
Loans
Partnerships
Analysis
Hardware
Advertising Agency
Job Readiness
Business Partnering
Verizon
Strategic Business
Rfp
Project Plans
Training Manuals
Birmingham
Evaluations
Logistics
Technology Implementation
Applications
High Performance Teams
Business Development
Schedules
Negotiation
Erp
Active
Quality Assurance
Strategic Planning
Organizational Performance
Values
Competitive Advantage
Major Accomplishments
Subject Matter Experts
Instructor Led Training
Marketing
Captivate
Addie
Leadership Development
Change Management
Distance Learning
Project
Contractual Agreements
Training Programs
Rollouts
Classroom
Teleservices
Performance Improvement
Presentations
Linkedin
Computer Proficiency
Responsibility
Customer Experience
Policies and Procedures
Credibility
Regulations
Track Record of Success
Personnel Management
Broadband
Structured Finance
Curriculum Design
Start Ups
Interfaces
Brand Identity
Reviews
Business Rules
Investments
Momentum
Mortgage Lending
Fcra
Training Roi
Guidelines
Virtual Training
Visio
Materials
Nevada
Software
E Learning
Concerts
Compliance
Award Winner
Blended Learning
Outlook
Collaborative Work
Phase
Microsoft Word
Respa
Transformational
Launches
Structural Engineering
Business Process
Interviews
Libraries
Instructional Design
Budgets
Culture
Development of Training Programs
Staff Development
Meetings
Interventions
Sexual Harassment
Customer Base
Mergers and Acquisitions
Multi Site
Population
Unified Communications
Recruiting
Evaluation
Member Services
Gaps
Technical Aspects

Environment
Education
Economic Empowerment

Alteva

Apr 2012 to 2000
CORPORATE TRAINING MANAGER
CIBER, INC
Philadelphia, PA
Mar 2011 to Mar 2012
TRAINING DIRECTOR (Contractor)
ALLIED BARTON SECURITY SERVICES
Conshohocken, PA
May 2006 to Mar 2010
OPERATION TRAINING MANAGER
CIGNA
Horsham, PA
Feb 2005 to Apr 2006
SENIOR TRAINER (Contractor)
gmac mORTGAGE
Horsham, PA
Feb 2004 to Aug 2004
TRAINING SPECIALIST (Contractor)
FAIRBANKS CAPITAL CORPORATION
Philadelphia, PA
Nov 2001 to Oct 2003
Human Resource Trainer

Saint Joseph's University
Philadelphia, PA
2011
MBA in Business Administration
Drexel University
Philadelphia, PA
Bachelor of Science in Assessment & Evaluation