Resumes
Resumes
Managing The Call Center To Help Salespeople Do What They Do Best - Sell!
View pagePosition:
Call System Manager at CMS Solutions, LLC
Location:
Greater St. Louis Area
Industry:
Outsourcing/Offshoring
Work:
CMS Solutions, LLC since Apr 2009
Call System Manager
Stream International Nordic AB Sep 2006 - May 2008
General Manager / Country Manager
Softcom/Anthill Mar 2005 - Aug 2006
Senior Call Center Manager
Sallie Mae Servicing Nov 2003 - Aug 2004
Call Center Manager
Navigant Integrated Services Apr 2002 - Oct 2003
Call Center Manager
Call System Manager
Stream International Nordic AB Sep 2006 - May 2008
General Manager / Country Manager
Softcom/Anthill Mar 2005 - Aug 2006
Senior Call Center Manager
Sallie Mae Servicing Nov 2003 - Aug 2004
Call Center Manager
Navigant Integrated Services Apr 2002 - Oct 2003
Call Center Manager
Education:
Hässleholm Tekniska Högskola 1992 - 1994
Skills:
Call Center
Workforce Management
Outsourcing
BPO
Lead Generation
Salesforce.com
Customer Experience
Contact Centers
Customer Satisfaction
Inbound Marketing
Telemarketing
Account Management
Call Center Development
Team Leadership
CRM
Call Centers
Quality Assurance
Service Delivery
Coaching
P&L Management
Performance Management
Start-ups
Sla
Training
Team Management
Workforce Management
Outsourcing
BPO
Lead Generation
Salesforce.com
Customer Experience
Contact Centers
Customer Satisfaction
Inbound Marketing
Telemarketing
Account Management
Call Center Development
Team Leadership
CRM
Call Centers
Quality Assurance
Service Delivery
Coaching
P&L Management
Performance Management
Start-ups
Sla
Training
Team Management
Languages:
English
Swedish
German
Swedish
German