Michael E Whitley

20090094584, Apr 9, 2009

Oct 4, 2007

11/867473

VIJAY DHEAP - DURHAM NC, US
BENJAMIN M. SCHELL - MORRISVILLE NC, US
JASON WAGNER - STATE COLLEGE PA, US
MICHAEL D. WHITLEY - WEDDINGTON NC, US

INTERNATIONAL BUSINESS MACHINES CORPORATION - ARMONK NY

G06F 9/44

717130

The present invention discloses a solution for metering, monitoring, and monetizing software assets. The solution can include a step of registering a software asset with a monitoring service. A unique identifying key for the software asset can be generated during registration. The software asset can then be instrumented for the monitoring service. The instrumentation can reference the software asset by the unique key. Specifics of the set of metrics that are to be monitored by the monitoring service for the software asset can be runtime, development time, and/or deployment time configurable. The instrumented software asset can convey transaction data to the monitoring server when used by clients. Analyzed results produced by the monitoring service pertaining to the software assets based upon the transaction data can be provided to authorize users of vendors associated with the software asset.

20110154239, Jun 23, 2011

Dec 23, 2009

12/646301

Vijay DHEAP - Durham NC, US
Jimmy Ming-Der HSU - Austin TX, US
Michael David WHITLEY - Weddington NC, US

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

G06F 17/30
G06F 3/048
G06F 9/445

715771, 707607, 717174, 707751, 707E17014

Systems, methods and articles of manufacture allow adjusting the relative weighting associated with evaluation criteria associated with a unified view of dissimilar data. The operation generally includes collecting data regarding attributes of a user interacting with an application, where the collected data has associated evaluation criteria. The data is collectively represented according to the evaluation criteria. The systems, methods and articles of manufacture then allow dynamically modifying the evaluation criteria before evaluating and collectively representing the data according to the adjusted criteria.

20130288219, Oct 31, 2013

Apr 30, 2012

13/460065

Vijay Dheap - Durham NC, US
Nicholas E. Poore - Durham NC, US
Lee M. Surprenant - Cary NC, US
Michael D. Whitley - Weddington NC, US

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

G09B 3/00

434350

A method, a system and a computer program product for selecting a further inquiry for a user to clarify a request for information from the user. One or more candidate answers to the request for information from the user are determined, and a score value is generated for each of one or more characteristics of each candidate answer, where at least one characteristic is associated with an inquiry for the user to clarify the request for information. A characteristic associated with an inquiry is determined that includes score values providing the greatest potential adjustment for the candidate answers in response to a clarification of the request for information, and the inquiry is selected that is associated with the determined characteristic for presentation to the user.

20130336465, Dec 19, 2013

Jun 19, 2012

13/526966

Vijay Dheap - Durham NC, US
Nicholas E. Poore - Durham NC, US
Lee M. Surprenant - Cary NC, US
Michael D. Whitley - Weddington NC, US

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

H04M 1/64

379 8801

A method and system for enhancing problem resolution at a call center based on speech recognition of a caller includes, receiving an incoming call and generating call data based on speech recognition of the incoming call using a computer. The method generates and associates annotated metadata about the call data. A historical record is created which includes the call data and the annotated metadata. The historical record may be stored in a storage medium communicating with the computer. Context data is generated for the incoming call by analyzing the historical record to identify: a caller, a topic, a date and a stress level of the caller. The method compares the context data to historical records of previous calls. A topic probabilities analysis is conducted by comparing the context data to the historical records of previous calls, and a solution is determined for the topic based on the probabilities analysis.

20170140304, May 18, 2017

Jan 31, 2017

15/420228

- Armonk NY, US
Michael D. Whitley - Durham NC, US
Robert L. Yates - Arlington MA, US

G06N 99/00

Mechanisms are provided for generating an answer to an input question. An input question is received and a set of candidate answers is generated along with, for each candidate answer in the set of candidate answers, a corresponding selection of one or more selected evidence portions from a corpus of information providing evidence in support of the candidate answer being a correct answer for the input question. The candidate answers are ranked based on an application of a justifying passage model (JPM) to the selected evidence portions for each of the candidate answers in the set of candidate answers. The JPM identifies whether a candidate answer is justified by a selected evidence passage corresponding to the candidate answer. A candidate answer is output as the correct answer for the input question based on the ranking of the candidate answers.

20160180732, Jun 23, 2016

Mar 1, 2016

15/057578

- Armonk NY, US
Stephan J. Roorda - Fuquay-Varina NC, US
Michael D. Whitley - Durham NC, US

G09B 7/02
G09B 5/00

An approach is provided for evaluating subject matter experts (SMEs) in a question and answering (QA) system. In the approach, a number of responses are received at the QA system with each of the responses being a response to a common question and each of the responses being received from a SME. One of the responses is selected with the selected response being from one of the SMEs that is being evaluated. The approach evaluates the selected response by comparing the selected response to the responses received from the other SMEs. Based on the evaluation, the approach updates a SME confidence score that corresponds to the selected SME.

20150310755, Oct 29, 2015

Apr 28, 2014

14/262928

- Armonk NY, US
Stephan J. Roorda - Fuquay-Varina NC, US
Michael D. Whitley - Durham NC, US

International Business Machines Corporation - Armonk NY

G09B 7/02
H04L 29/08

An approach is provided for evaluating subject matter experts (SMEs) in a question and answering (QA) system. In the approach, a number of responses are received at the QA system with each of the responses being a response to a common question and each of the responses being received from a SME. One of the responses is selected with the selected response being from one of the SMEs that is being evaluated. The approach evaluates the selected response by comparing the selected response to the responses received from the other SMEs. Based on the evaluation, the approach updates a SME confidence score that corresponds to the selected SME.

20150066814, Mar 5, 2015

Aug 28, 2013

14/011901

- Armonk NY, US
Kevin B. Haverlock - Cary NC, US
Michael D. Whitley - Weddington NC, US

International Business Machines Corporation - Armonk NY

G06N 5/02

706 11

An approach is provided to use natural language processing (NLP) to analyze data logs. In the approach, a data log is analyzed with the data log including a number of entries. The analysis performed includes performance of a sentiment analysis of the entries using natural language processing. The result of the sentiment analysis results is a sentiment score. Entries from the data log are then visually highlighted based on their corresponding sentiment scores.